Accounts Receivable Representative

Traffic Tech Inc.; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical (Dental & Vision)

Life/AD&D insurance

401(k) matching

Personal and volunteer days off

Job summary

Traffic Tech Inc. seeks an Accounts Receivable Representative in Chicago, IL, to manage overdue accounts and maintain client relationships. The role involves high-volume outbound calls, negotiating payment arrangements, and managing a portfolio of delinquent accounts. Ideal candidates have 3-5 years of experience in accounts receivable or collections, along with excellent communication and negotiation skills. The position offers full benefits, including medical and 401(k) matching and operates in a dynamic team culture.

Qualifications

• 3–5 years of experience in Accounts Receivable or Collections in a high-volume environment.
• Proven ability to meet or exceed collection targets and performance metrics.
• Strong understanding of the full accounts receivable cycle and collection processes.

Responsibilities

• Perform high-volume outbound calls to collect overdue accounts.
• Monitor and manage an assigned portfolio of delinquent accounts.
• Negotiate payment arrangements in line with company policies.

Skills

Accounts Receivable

Negotiation

Customer Service

Attention to Detail

Problem Solving

Tools

Sage 300

GETPAID

Job description

Who We Are

Traffic Tech keeps the global economy moving – literally. We’re recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 50 offices throughout the United States, Canada, Mexico, and China, we offer progressive and efficient solutions for moving freight by land, sea, and air.

Our platform, corporate culture, and “hardest working Team in transport” have made us an industry leader. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient, and cost‑effective solutions available.

Your Part In It

Reporting to the Credit & Accounts Receivable Manager, the candidate’s role focuses on managing overdue accounts, communicating with clients to resolve payment issues, and negotiating solutions that align with company policies. With strong communication skills and attention to detail, the Collections Representative helps reduce financial risk while supporting positive customer relationships.

Accounts Receivable Representative

What the Job Entails

• Perform high‑volume outbound calls and send written communications to clients to collect overdue accounts
• Monitor and manage an assigned portfolio of delinquent accounts, prioritizing based on aging and risk
• Document all collection activities in internal systems with precision and accuracy
• Negotiate payment arrangements, including payment plans and settlements, in line with company policies
• Perform account reconciliations and resolve discrepancies between customer records and internal accounts
• Investigate collection issues and advise customers on corporate A/R policies and procedures
• Collaborate with internal departments (sales, billing, customer service) to resolve disputes and payment delays
• Escalate complex or high‑risk accounts to management when necessary
• Process credit card and other forms of payment securely and accurately
• Submit invoices, statements of account, and payment reminders to customers
• Respond in a timely manner to customers and internal inquiries
• Assist with month‑end closing activities related to receivables

What We Are Looking For

• 3–5 years of experience in Accounts Receivable or Collections in a high‑volume environment
• Strong understanding of the full accounts receivable cycle and collection processes
• Proven ability to meet or exceed collection targets and performance metrics
• Excellent negotiation, conflict resolution, and customer service skills
• Highly organized with a strong attention to detail and accuracy in a fast‑paced environment
• Ability to work independently, demonstrate initiative, and proactively resolve issues
• Strong analytical, problem‑solving, and multitasking abilities
• Experience with Sage 300, GETPAID, or other ERP/collections systems (strong asset)
• Knowledge of transportation/logistics industry (asset)
• Familiarity with credit risk assessment and aging analysis (asset)+
• Freight Forwarding (Air Ocean/Customs), as well as transportation and industry knowledge (key asset)
• Strong verbal and written communication skills

What We Offer

• Full benefit options, including medical (Dental & Vision)
• Life/AD&D insurance, long‑term disability
• 401(k) matching
• Personal and volunteer days off
• Dynamic environment and “can‑do” culture

This is a full‑time in‑office permanent position from Monday to Friday.