Accounts Receivable Representative

Traffic Tech; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical (dental & vision)

401(k) matching

Personal and volunteer days off

Life/AD&D insurance

Long-term disability

Job summary

Traffic Tech is seeking a Collections Representative to manage overdue accounts and communicate with clients to resolve payment issues. This role is vital for reducing financial risk while fostering positive customer relationships. Ideal candidates will have 3–5 years of experience in a high-volume Accounts Receivable or Collections environment.

The position offers full benefits including medical insurance, 401(k) matching, and personal days. Join a dynamic team and contribute to our ongoing success!

Qualifications

• 3–5 years of experience in Accounts Receivable or Collections in a high-volume environment.
• Proven ability to meet or exceed collection targets and performance metrics.
• Strong understanding of the full accounts receivable cycle and collection processes.

Responsibilities

• Perform high-volume outbound calls and send written communications to clients to collect overdue accounts.
• Document all collection activities in internal systems with precision and accuracy.
• Negotiate payment arrangements in line with company policies.

Skills

Accounts Receivable experience

Negotiation skills

Attention to detail

Problem-solving abilities

Tools

Sage 300

GETPAID

Job description

Who We Are

When you join Traffic Tech, you join a team that keeps the global economy moving – literally.

About Traffic Tech

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 50 offices throughout the United States, Canada, Mexico and China, the company offers progressive and efficient solutions for moving freight by land, sea and air. Our platform, corporate culture, and "hardest working Team in transport" have made us an industry leader. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient, and cost-effective solutions available.

Job Overview

Reporting to the Credit & Accounts Receivable Manager, the candidate’s role will focus on managing overdue accounts, communicating with clients to resolve payment issues, and negotiating solutions that align with company policies. Combining strong communication skills with attention to detail, the Collections Representative will help reduce financial risk while supporting positive customer relationships.

Key Responsibilities

• Perform high-volume outbound calls and send written communications to clients to collect overdue accounts
• Monitor and manage an assigned portfolio of delinquent accounts, prioritizing based on aging and risk
• Document all collection activities in internal systems with precision and accuracy
• Negotiate payment arrangements, including payment plans and settlements, in line with company policies
• Perform account reconciliations and resolve discrepancies between customer records and internal accounts
• Investigate collection issues and advise customers on corporate A/R policies and procedures
• Collaborate with internal departments (sales, billing, customer service) to resolve disputes and payment delays
• Escalate complex or high-risk accounts to management when necessary
• Process credit card and other forms of payment securely and accurately
• Submit invoices, statements of account, and payment reminders to customers
• Respond in a timely manner to customers and internal inquiries
• Assist with month-end closing activities related to receivables

Qualifications

• 3–5 years of experience in Accounts Receivable or Collections in a high-volume environment
• Strong understanding of the full accounts receivable cycle and collection processes
• Proven ability to meet or exceed collection targets and performance metrics
• Excellent negotiation, conflict resolution, and customer service skills
• Highly organized with a strong attention to detail and accuracy in a fast‑paced environment
• Ability to work independently, demonstrate initiative, and proactively resolve issues
• Strong analytical, problem‑solving, and multitasking abilities
• Experience with Sage 300, GETPAID, or other ERP/collections systems (strong asset)
• Knowledge of transportation/logistics industry (asset)
• Familiarity with credit risk assessment and aging analysis (asset)
• Freight Forwarding (Air, Ocean, Customs), as well as transportation and industry knowledge (key asset)
• Strong verbal and written communication skills

Benefits

• Full benefit options, including medical (dental & vision)
• Life/AD&D insurance, long‑term disability
• 401(k) matching
• Personal and volunteer days off
• Dynamic environment and can‑do culture

This is a full‑time in‑office permanent position from Monday to Friday.