Credit & Collections Representative

Circle Logistics, Inc; Fort Wayne (IN); On-site; USD 45,000 - 72,000; Full time

Benefits offered by this job

Competitive base salary + uncapped 1%

On-site training and career promotion

Health, vision, dental, life, and(dis)

Paid holidays and PTO after 90 days

Job summary

Circle Logistics in Fort Wayne, IN is seeking a detail-oriented Credit & Collections Representative to manage a portfolio of customer accounts across the credit lifecycle, from onboarding to payment collection. You will evaluate creditworthiness, set limits and terms, resolve disputes with sales and operations, and document all activities with precision to protect cash flow.

This role requires strong communication, Excel proficiency, and the ability to handle high-volume accounts in a fast-paced

Qualifications

• At least 2+ years in credit management, collections, or accounts receivable in freight/3PL preferred.
• Knowledge of order-to-cash processes and credit risk fundamentals.
• Professional communication skills for firm, professional conversations while maintaining relationships.
• Proficiency in Excel and ability to work across multiple software systems.
• Meticulous attention to detail and capacity to manage high-volume portfolios.
• Self-directed with accountability and follow-through on tasks.

Responsibilities

• Manage and monitor customer portfolios, track aging, and optimize DSO while minimizing past-due balances.
• Execute outbound collection activities (phone & written) to secure payment on overdue invoices.
• Conduct credit evaluations for new customers to determine limits and terms.
• Assess credit limit modifications and term extensions using internal scoring criteria.
• Investigate and resolve billing discrepancies with sales, operations, and customers.
• Process and reconcile cash applications and investigate unapplied payments.
• Implement credit holds and elevate delinquent accounts for collections or legal action as needed.
• Document all collection activities and communications with accurate records.
• Generate aging reports and exposure analyses for management review.

Skills

Credit risk assessment

Professional communication

Organizational skills

Attention to detail

Self-directed work

Tools

Excel

QuickBooks

TransportPro

Cargotel

HubSpot

Job description

Who We Are

Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.

Job Description

We are seeking a detail-oriented Credit & Collections Representative to manage a portfolio of customer accounts throughout the credit lifecycle, from initial onboarding through payment collection. This position requires the ability to evaluate creditworthiness, execute timely collection of outstanding receivables, and collaborate with sales and operations teams to resolve disputes while maintaining business continuity. This role demands strong relationship management capabilities combined with professional assertiveness in collections activities.

Primary Responsibilities

• Manage and monitor customer account portfolios, tracking aging schedules and prioritizing collection outreach to optimize Days Sales Outstanding (DSO) and minimize past-due balances
• Execute outbound collection activities, including telephone communications and written correspondence, to secure payment on overdue invoices
• Conduct credit evaluations for new customer applications utilizing established scoring frameworks, including credit report analysis and reference verification, to determine appropriate credit limits and payment terms
• Assess existing customer accounts for credit limit modifications and term extensions, applying standardized internal scoring criteria
• Investigate and resolve billing discrepancies, short payments, and deductions through coordination with sales representatives, operations personnel, and customers
• Process and reconcile cash applications, investigate unapplied or misapplied payments, and maintain account accuracy
• Implement credit holds on accounts and elevate severely delinquent accounts for third-party collections or legal proceedings in accordance with company policy
• Document all collection activities and customer communications with comprehensive, accurate records
• Generate aging reports and exposure analyses for management review and identify emerging credit risks

Qualifications

Required Qualifications

• Minimum 2+ years of professional experience in credit management, collections, or accounts receivable functions (freight brokerage, transportation, or 3PL industry experience strongly preferred)
• Demonstrated knowledge of order-to-cash processes and credit risk assessment fundamentals
• Professional communication skills with the ability to conduct firm, professional conversations while maintaining business relationships
• Proficiency in Microsoft Excel, including data sorting, filtering, and lookup functions, with demonstrated ability to work across multiple software systems
• Exceptional organizational capabilities with meticulous attention to detail and the capacity to manage high-volume account portfolios
• Self-directed work approach with demonstrated accountability and follow-through on assigned tasks

Preferred Qualifications

• Experience with Transportation Management Systems (TransportPro, Cargotel, or equivalent) and accounting software platforms (QuickBooks)
• Familiarity with Customer Relationship Management (CRM) tools, such as HubSpot
• Background in commercial credit reporting tools and new-customer underwriting processes

Benefits

• Competitive base-salary + uncapped commission
• On-site training and career development with a fast track to promotion
• Insurance benefits including: Health, vision, dental, life, and disability
• Paid holidays and paid time off after 90 days