Health Care Record Representative | 0.9 FTE

Gundersen Health System; Onalaska (WI); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life Insurance

HSA/FSA

401k match

Paid Time Off

Wellness program

Employee discounts

Job summary

Gundersen Health System in Onalaska, WI is seeking a Health Care Records Representative to maintain accurate patient records. You will collect paperwork, scan documents into Epic, and support timely access to health information. Hybrid options may be available after training, with onsite presence 2–3 days weekly.

The role requires a high school diploma, strong communication, confidentiality, and the ability to work independently. Experience in healthcare is preferred but not required.

Qualifications

• High school diploma or equivalent required.
• Strong communication and attention to detail are essential.
• Experience with Epic is preferred but not required.

Responsibilities

• Review patient information and enter into the EHR accurately and timely.
• Communicate with providers and staff on health information processes.
• Scan and organize documents into imaging systems and maintain chart parts.

Skills

Strong communication skills

Attention to detail

Confidentiality

Independent worker

Education

High School Diploma or equivalent

Tools

Epic knowledge

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love,

Scheduled Weekly Hours: 36

We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything. Emplify Health is seeking a dedicated Health Care Records Representative to join our team! You will play a crucial role in maintaining accurate and accessible patient medical records. Day‑to‑day you will be responsible for a variety of duties that support the timely collection, distribution, analysis, completion, and availability of the patient health care records to assist with continuity of care while maintaining quality standards of data. You will collect paperwork from various inpatient units and scan these patient documents into Epic; such paperwork could entail consent forms, admission paperwork, transfers from the ER, and other medical records.

Major Responsibilities

• Reviews patient information from external facilities and enters information into the electronic health care record for providers and patients to view, in an accurate and timely manner.
• Effectively communicates with providers and support staff on health information processes.
• Rounding to hospital and clinic departments, gathering documentation and scanning into the document imaging systems.
• Generates and customizes excel spreadsheets, along with storing completed work in designated locations.
• Maintains knowledge of parts of the chart for process related to paper medical records.
• Maintains productivity and quality metrics as defined by management.
• Distributes communication notices to patients and providers in an accurate and timely manner.
• Interprets and identifies appropriate information for health care record disclosures based on applicable State and Federal laws and/or regulations and according to organization and departmental policies and procedures. This includes the copying and disclosure of Protected Health Information (PHI) contained in the electronic and paper patient health care record.

What Do You Need?

• High School Diploma or equivalent
• Strong communication skills and attention to detail
• Prior healthcare background, preferred but not required
• Epic knowledge is preferred but not required
• Comfortable working independently
• Ability to maintain confidentiality
• Valid Driver's License, Required

What’s Available?

• 0.9 FTE - 36 hours/ week
• Schedule: Hours will fall within Monday-Friday 8:00am-4:30pm. There is an ability to shift to a hybrid basis after about 6 months of training. After training the hybrid schedule would require you to work onsite for 2-3 days a week and allow for a few days a week to work remotely from home.
• Location: Primarily onsite at our Onalaska, WI Support Services Building
• Starting pay of $16.86/hour + more based on relevant work experience

In addition to the rewarding work, you'll receive:

• A highly adaptable and mission‑driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
• Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
• Additional Employee Discounts and Perks
• Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short‑term and long‑term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

What You Can Expect

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self‑care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well‑being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses

In our walls and our neighborhoods, we deliver world‑class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician‑led, not‑for‑profit healthcare system includes a 325‑bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

For contact: If you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608‑775‑0267.

Equal Opportunity Employer. Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you’ll love!

Our values – belonging, respect, excellence, accountability, teamwork and humility – set our foundation and our future.

Remote/Hybrid Eligible under More search to see our remote‑eligible openings.

A rewarding career and an excellent quality of life awaits you.

Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.