Front Desk Night Audit Clerk

Massanutten Resort; McGaheysville (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

Massanutten Resort is seeking a Night Audit Clerk to serve as the primary point of contact for guests during late evening and early morning hours. The role involves assisting with check-in/check-out, providing information, and reconciling resort accounts.

Ideal candidates will have strong customer service, problem-solving, and math/computer skills, with prior guest relations or night audit experience a plus. The position offers weekend and holiday coverage with 32–40 hours per week.

Qualifications

• Customer service skills required.
• Problem-solving skills required.
• Math and general computer skills required.

Responsibilities

• Serve as primary contact for Resort guests.
• Assist with check-in/check-out procedures.
• Respond to phone and email inquiries.
• Assist with reconciliation of Resort accounts.
• Other duties as assigned by management.

Skills

Customer service

Problem-solving

Math skills

Job description

Job Summary

The Night Audit Clerk position serves as the primary point of contact for the Resort’s onsite and offsite guests in the late evening and early morning. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, provides accommodation and amenity information, and reconciles Resort accounts. Ideal candidates possess a general understanding of accounting principles and a desire to serve others.

Massanutten Resort

Required

• Customer service skills
• Problem-solving skills
• Math and general computer skills

Preferred

• Prior customer service/guest relations experience
• Prior Night Audit experience
• General understanding of accounting principles

Typical Schedule

Days

Varies, includes weekends and holidays

Hours

32-40 Hours

Core Responsibilities

• Serve as primary point of contact for Resort guests
• Assist with check-in/check-out procedures
• Respond to phone and email inquiries
• Assist with reconciliation of Resort accounts
• Other duties as assigned by management

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.