Accounts Receivable & Customer Care Specialist

Southern-Glazer-S-Wine-; Albuquerque (NM); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

Dental and vision plans

401(k) plan

Tuition assistance

Wellness program

Parental leave

Vacation accrual

Job summary

Southern Glazer’s Wine and Spirits in Albuquerque, NM is seeking an Accounts Receivable and Customer Care Representative to assist customers with product inquiries, place orders, and manage back-office tasks related to receivables and order processing.

The role emphasizes attention to detail, data integrity, and timely communications with customers and Sales teams. It offers a comprehensive benefits package and a stable, growth-oriented work environment in a beverage distribution leader.

Qualifications

• High school diploma or equivalent plus two years of relevant experience in a customer service or similar business environment.
• Extensive experience with AS 400, Salesforce, and SAP preferred.
• Accurate and quick data-entry skills including "10 key-by-touch" proficiency.
• Ability to analyze data from multiple sources and systems including proficiency with spreadsheet analysis (e.g. creating pivot tables, charts, and complex formulas).
• Strong basic math skills and ability to problem solve and think analytically.
• Ability to prioritize multiple tasks, work effectively under deadlines, take direction and initiative to perform assigned duties with minimum supervision.
• Strong writtten and verbal communication skills including proofreading and review to complete work effectively and to collaborate across multiple functions and leadership levels.
• Strong attention to detail and organizational skills with a proficiency for low data error rates.
• Travel not expected, but may be required for urgent business needed.

Responsibilities

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions.
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time.
• Answer questions for accounts involved in the accounts receivable process.
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly.
• Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines.
• Work with customers, Salesforce, and National Call Center (NCC)Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor.
• Assist with research of any missing invoices.
• Maintain effective and consistent communication with Sales Teamsand employees atNCC.
• Answer general Sales Teamquestions and resolve issues related to A/R.
• Provide invoice copies and other document or information requests.
• Process incoming orders from customers.
• Answer general order inquiries, providing first level support, and minimizing call transfers.
• Stay abreast of state-specific alcoholic beverage laws and state listings laws.
• Responsible for Accounts Receivabl functions on all accounts as well as answering inbound phone calls and processing inbound cases.
• Perform other job-related duties as assigned

Skills

Accounts receivable experience

Attention to detail

Data analysis

Communication skills

Time management

Education

High school diploma or equivalent

Tools

AS 400

Salesforce

SAP

Microsoft Excel

Job description

Southern Glazer’s Wine and Spirits in Albuquerque, NM is seeking an Accounts Receivable and Customer Care Representative to assist customers with product inquiries, place orders, and manage back-office tasks related to receivables and order processing.

The role emphasizes attention to detail, data integrity, and timely communications with customers and Sales teams. It offers a comprehensive benefits package and a stable, growth-oriented work environment in a beverage distribution leader.