Customer Care Accounts Receivable Representative

Southern Glazer's Wine & Spirits, LLC.; Tampa (FL); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

Dental and vision plans

Tuition assistance

Wellness program

Parental leave

Vacation accrual

Job summary

Southern Glazer's Wine & Spirits in Tampa, FL is seeking a Customer Care Accounts Receivable Representative to assist customers, process orders, and support accounts receivable tasks. The role starts with on-site training for 60 days and transitions to a hybrid schedule with 3 remote days and 2 in-office days per week based on business needs.

The position requires a high school diploma or equivalent plus 1 year of experience, familiarity with GAAP, and strong Excel skills for pivot tables and

Qualifications

• High school diploma or equivalency plus 1 year of experience.
• Knowledge of GAAP, federal regulatory guidelines, and organizational objectives.
• Proficiency using Microsoft Excel with pivot tables, charts, and complex formulas.

Responsibilities

• Assist specific customers with back-office processes (accounts receivable, order processing, customer service).
• Resolve customer issues by responding to calls and emails in a timely manner.
• Explain accounts receivable questions and communicate reasons for open invoices and credits.
• Follow up on delinquency and collections guidelines with NCC Accounts Receivable.
• Work with customers, Salesforce, and NCC Accounts Receivable to complete paperwork and forward to the A/R Supervisor.
• Maintain communication with Sales Teams and NCC staff regarding A/R questions.

Skills

Excel

GAAP knowledge

Education

High school diploma or GED

Tools

Salesforce

Job description

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Compensation begins at $18/hr, after 6 months there is a $1 increase to $19/hr, then every 6 month a $.50 increase until reaching $22/hr– increases all performance based.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax‑saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

The training period is in office full time (60 days). After this period, this is a hybrid role which consists of working remotely (3 days) and in our office (2 days) each week - this is subject to business needs.

Overview

The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services. Assists customer with placing product orders.

Primary Responsibilities

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
• Answer questions for accounts involved in the accounts receivable process
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
• Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
• Work with customers, Salesforce, and National Call Center (NCC)Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
• Assist with research of any missing invoices
• Maintain effective and consistent communication with Sales Teamsand employees atNCC
• Answer general Sales Teamquestions and resolve issues related to A/R
• Provide invoice copies and other document or information requests
• Process incoming orders from customers
• Answer general order inquiries, providing first level support, and minimizing call transfers
• Stay abreast of state‑specific alcoholic beverage laws and state listings laws
• Responsible for Accounts Receivabl functions on all accounts as well as answering inbound phone calls and processing inbound cases
• Perform other job‑related duties as assigned

Minimum Qualifications

• High school diploma or equivalency plus 1 year of experience
• Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Aff… …

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at [e-mail]