Accounts Receivable Customer Analyst

Dot Foods; Mount Sterling (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunity

Medical, dental, 401k

Profit-sharing

Job summary

Dot Foods seeks an Accounts Receivable Customer Analyst to manage customer accounts and reduce outstanding balances with a focus on loss mitigation. You will analyze root causes, partner with customers and internal teams to resolve issues, and identify opportunities to improve processes and influence behavior.

The role emphasizes lean thinking, cross-functional collaboration, and driving efficiency across the accounts receivable portfolio.

Qualifications

• Bachelor’s degree in Accounting, Finance, or another business-related field.
• Proficient communication – written and verbal.
• Exceptional analysis and problem-solving skills.
• Excellent interpersonal skills.
• Excellent organization and follow up skills.

Responsibilities

• Provide analytical expertise in managing partner portfolios to develop work processes that enhance efficiency and productivity.
• Initiate communication with process partners to correct root causes, prevent re-occurrence and streamline processes.
• Contact and work with partner teams to secure resolution of claims and solve root causes of problems.
• Collaborate with partners to analyze current processes and establish mutually beneficial improvements.
• Develop and leverage internal and external relationships to improve business processes.
• Provide guidance and assist in the development of others.

Skills

Analytical skills

Communication skills

Interpersonal skills

Organization

Education

Bachelor's degree

Tools

Excel

Job description

Salary Grade:

$52,104 to $78,156 annually, plus bonus opportunity

As an Accounts Receivable Customer Analyst, you will manage customer accounts with a focus on mitigating loss and reducing outstanding balances. You will dig into root causes, partner with customers and internal teams to resolve issues, and identify opportunities to improve processes and influence business partner behavior.

WHAT YOU’LL DO

• Provide analytical expertise in managing partner portfolios to develop work processes that enhance efficiency and productivity
• Initiate communication (current and proactive) with appropriate process partners to correct root causes, prevent re-occurrence and streamline processes
• Contact and work with partner and partner teams, across different levels and layers, to secure resolution of claims and solve root cause of problems
• Collaborate with partners to analyze current processes and establish mutually beneficial improvements
• Develop and leverage internal and external relationships to improve business processes
• Provide guidance and assist in the development of others
• Apply lean thinking and tools to identify and eliminate waste in all areas of the position

YOU MUST HAVE

• Bachelor’s degree in Accounting, Finance, or another business-related field
• Proficient communication skills – written and verbal
• Exceptional analysis and problem-solving skills
• Excellent interpersonal skills
• Excellent organization and follow up skills

YOU MAY ALSO HAVE

• Ability to work independently as well as within a team environment
• Thorough understanding of general bookkeeping or accounting information
• Excellent Excel skills, including a good working knowledge of V-Lookup and Pivot Table functions

ROLE SPECIFICS

• Occasional overnight travel required. Must have ability to independently travel as needed, without restriction, by all modes of transportation, including car, plane, or train for customer/vendor calls, training, or meetings.

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU

As a family-owned and operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Competitive compensation package, including bonuses for successful performance
• Extensive benefits including medical, dental, 401k, and profit-sharing

Safety:

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety.

EOE/AA Employer:

Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.