Customer Service Representative

Dot-Foods,-Inc.; Mount Sterling (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Potential to work from home after 1 yr

Job summary

Dot Foods is seeking a Customer Service Representative to start a 14-week training program, combining classroom instruction and job shadowing. After training, you would cover various territories in the absence of the local rep, with potential to move into a traditional territory within 6–12 months of hire.

The role involves high-volume inquiries, cross-functional collaboration with Replenishment, Pricing, AR, and Transportation, and occasional travel for outside trainings and meetings.

Qualifications

• High School Diploma
• Excellent verbal and written communication skills
• Proficient in Microsoft programs such as Office, Word, and Excel
• Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate pace
• Bachelor's Degree preferred
• Two years in a professional Customer Service environment preferred
• Appetite and proven ability to build customer relationships
• Ability to effectively manage multiple tasks simultaneously

Responsibilities

• Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
• Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
• Process customer orders to ensure internal order deadlines are completed on time
• Go above and beyond to meet customer needs, including appropriate use of empathy
• Work closely with a team to include outside sales, regional teammates, and internal customers.
• Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

Skills

Verbal Communication

Written Communication

Fast-paced work style

Customer service orientation

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Excel

Word

Job description

Department: Customer Service & Development

Reports To: Training Team Leader

As a Customer Service Representative, you will embark in a 14- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire.

WHAT YOU'LL DO

• Manage a high volume of customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
• Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
• Process customer orders to ensure internal order deadlines are completed on time
• Go above and beyond to meet customer needs, including appropriate use of empathy
• Work closely with a team to include outside sales, regional teammates, and internal customers.
• Applies lean thinking and tools to identify and eliminate waste in all areas of the position.

YOU MUST HAVE

• High School Diploma
• Excellent verbal and written communication skills
• Proficient in Microsoft programs such as Office, Word, and Excel
• Ability to thrive in a fast-paced environment where you will process a high volume of requests (email/phone) at a fast, accurate pace

YOU MAY ALSO HAVE

• Bachelor's Degree
• Two years in a professional Customer Service environment
• Appetite and proven ability to build customer relationships
• Ability to effectively manage multiple tasks simultaneously

ROLE SPECIFICS

• Full-time: Monday - Friday
• Travel - Occasional overnight travel for outside trainings and meetings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train.

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Potential to work from home after 1 year

Safety:

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer:

Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.