Business Development Representative - SMB

ArcBest; Fayetteville (AR); On-site; USD 28,000 - 34,000; Full time

Job summary

ArcBest is seeking a Business Development Representative to build and manage an SMB portfolio across North America, selling multi-modal logistics solutions across industries. This role focuses on identifying new business opportunities, qualifying leads, and delivering tailored ArcBest services to drive growth.

You will prospect through multiple channels, maintain CRM records, and collaborate with teams to ensure seamless service delivery.

Qualifications

• Bachelor's Degree preferred.
• Previous customer sales, operations, or service experience preferred.
• Ability to multi-task with high attention to detail.
• Excellent time management and communication skills.

Responsibilities

• Prospect and generate leads through various channels to identify potential customers.
• Qualify and nurture leads, assess needs, and sell ArcBest solutions.
• Develop and maintain relationships with key decision-makers in SMBs.
• Maintain accurate records in the CRM.
• Identify issues and resolve problems to uphold service commitment.
• Own the entire sales cycle from lead generation to revenue collection as needed.
• Drive external, digital engagement expansion through ArcBest products.
• Monitor industry changes and refine sales strategies.
• Other duties and projects as assigned.

Skills

Prospecting

Cold calling

Negotiation

Communication

Time management

Education

Bachelor's Degree

Job description

Job Description

The Business Development Representative is a sales professional focused on building and managing a portfolio of small to medium-sized (SMB) customers across North America. This position offers the unique opportunity to sell multi-modal solutions across various industries, including, but not limited to, food and beverage, consumer packaged goods, manufacturing, and retail. This role leverages various tools to prospect, engage, and solicit new and existing customer's to expand ArcBest market share across key modal solutions. The focus off this position is on identifying new business opportunities and providing tailored logistics solutions that meet each customer's unique needs. The Business Development Representative serves as the primary point of contact for customer interactions, ensuring seamless coordination and exceptional service delivery.

Responsibilities

• Prospect and generate leads through various channels (cold calling, email campaigns, LinkedIn, etc..) to identify potential customers.




• Qualify and nurture leads by assessing customer needs, providing consultation, and focusing on selling all ArcBest solutions.




• Develop and maintain strong, lasting relationships with key decision - makers in small to medium sized companies.




• Maintain accurate records of all prospecting activities, sales interactions, and opportunity statuses in our customer relationship management software.




• Proactively identify issues and resolve problems to uphold the commitment to service.




• Own the entire sales cycle, from lead generation, to assisting and overseeing revenue collection process as needed.




• Drive external, digital engagement expansion through key ArcBest products.




• Continuously monitor industry changes, competitor activities, and market conditions to refine sales strategies and approaches.




• Other duties and projects, as assigned.

Education

• Bachelor's Degree, preferred

Experience

• Previous customer sales, operations, or service experience, preferred

Additional Requirements

• Ability to multi-task with a high attention to detail.




• Ability to negotiate and reach outcomes that gain the support and acceptance of all stakeholders.




• Ability to thrive in a fast-paced environment.




• Confident decision-making and problem-solving skills.




• Excellent time management skills to prioritize and optimize workload to meet deadlines.




• Highly coachable and eager to learn.




• Strong listening and communication skills, both written and verbal, with an ability to effectively connect and engage with customers.




• Sales-driven with an entrepreneurial mindset.

Competencies

• Active Learning




• Perseverance and Follow-Through




• Prospecting




• Sales Closing and Agreements




• Selling

Other Details

Work Hours

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements

• Minimal (0%-25%)

Compensation

• This is an hourly position paid biweekly.




• Variable compensation is included.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.

At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.

An Equal Opportunity Employer M/F/Vet/Disability