Account Verification Coordinator I

ArcBest; Fort Smith (AR); On-site; USD 19,000 - 28,000; Full time

Job summary

ArcBest is seeking an Account Verification Coordinator to assign AIMS account numbers, verify routing and zip code accuracy, and apply freight bill accessorial codes. The role includes auditing accounts and staying aware of automation opportunities within a fast-paced environment.

Responsibilities include researching customer details, maintaining accuracy, and working with ABF/ArcBest staff to ensure clear communication and high-quality service.

Qualifications

• Bachelor's Degree preferred.
• Less than 1 year ABF Coding experience preferred.
• Proficiency in Microsoft Office Suite preferred.

Responsibilities

• Assign or verify the correct AIMS account number to all parties of a shipment.
• Apply all Account Verification rules and customer exceptions per the guide.
• Research and verify customer information including name, address, city, state, and zip codes.
• Verify freight bill origin and destination routings.
• Research and apply potential accessorial bill codes.
• Maintain accuracy and productivity in a fast-paced environment.
• Collaborate with ABF/ArcBest personnel to ensure effective communication.

Skills

Accountability

Accuracy & Detail

Analytical Thinking

Data Gathering & Reporting

Effective Communications

Interpersonal Relationships

Managing Multiple Priorities

Producing Results

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Job Description

The Account Verification Coordinator is responsible for assigning correct AIMS account numbers for all ABF Freight customers for each shipment, verifying correct routing and zip code applications, and for assigning applicable freight bill accessorial codes. The Account Verification Coordinator also applies results from the AV Billcode Maintenance System, handles special account coding, and audits specific accounts for accuracy.

Responsibilities

• Assign or verify the correct AIMS account number to all parties of a shipment.


• Correctly apply all Account Verification rules and customer exceptions listed in the departmental guide.


• Research and verify customer information, including name, address, city, state, and zip codes.


• Verify freight bill origin and destination routings.


• Research and verify potential applications for accessorial bill codes and apply accordingly.


• Update and confirm results from the AV Bill Code Maintenance system when time permits.


• Special handling Account coding, as assigned.


• Audit specific accounts for accuracy.


• Be cognizant of opportunities for automation and report those to the manager.


• Maintain acceptable productivity and accuracy levels.


• Understand and apply the ABF Quality Process.


• Establish and maintain a good rapport with other ABF/ArcBest personnel to promote an effective line of communication.


• Work in a team setting to accomplish group and departmental goals.


• Maintain a positive attitude and high accuracy level in a fast-paced and time-critical environment.


• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred

Experience:

• less than 1 year of experience in ABF Coding processes, preferred

Computer Skills:

• Proficient in Microsoft Office Suite, preferred

Additional Requirements:

• Knowledge of various department functions, and systems, preferred


• Coding and supporting systems, preferred

Competencies:

• Accountability


• Accuracy and Attention to Detail


• Analytical Thinking


• Data Gathering and Reporting


• Effective Communications


• Interpersonal Relationships


• Managing Multiple Priorities


• Producing Results

Other Details

Work Hours:

• Generally, 5:00 pm - 2:00 am with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.

At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.