Accounts Receivable Coordinator: Accelerate Payments & CX

ArcBest; Fort Smith (AR); On-site; USD 2,755,000 - 3,582,000; Full time

Job summary

ArcBest in Fort Smith, AR is seeking an Accounts Receivable Coordinator to manage daily customer balances, identify delinquent payments, and coordinate collection efforts. You will work with customers to resolve past-due accounts and ensure timely payments while maintaining excellent service standards.

Responsibilities include investigating root causes of late payments, maintaining strong relationships, and supporting the revenue team with accurate invoicing and account updates.

Qualifications

• Bachelor's degree in business is preferred.
• Prior finance, billing or accounting experience is preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Resolve account past due issues, billing disputes, misapplied payments, and other requests to ensure accurate and timely payment of invoices.
• Determine root cause for late payments and implement problem solving to prevent future delinquencies.
• Provide the highest level of customer service for internal and external customers.
• Apply knowledge of customer accounts to handle balance inquiries efficiently.
• Maintain a positive attitude in a high intensity environment.
• Build and grow internal and external business relationships to increase revenue and customer experience.
• Improve quality and productivity through the Quality Process in handling past due AR balances.
• Work in a team setting to achieve department and individual goals.
• Other duties and projects as assigned.

Education

Bachelor's Degree Business emphasis

Tools

Microsoft Office Suite

Job description

ArcBest in Fort Smith, AR is seeking an Accounts Receivable Coordinator to manage daily customer balances, identify delinquent payments, and coordinate collection efforts. You will work with customers to resolve past-due accounts and ensure timely payments while maintaining excellent service standards.

Responsibilities include investigating root causes of late payments, maintaining strong relationships, and supporting the revenue team with accurate invoicing and account updates.