Accounts Receivable Coordinator

In Touch Pharmaceuticals; Valparaiso (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

In Touch Pharmaceuticals in Valparaiso, IN is seeking an Accounts Receivable Coordinator to manage billing, payment posting, and collections for long-term care pharmacy clients. You will collaborate with facility staff and payers to resolve discrepancies and maintain accurate aging reports, supporting month-end closes to ensure healthy cash flow.

The role requires attention to detail, multi-tasking, and strong communication and problem-solving skills, with knowledge of Medicare Part D and

Qualifications

• High school diploma or equivalent required.
• Experience in accounts receivable, collections, and cash application preferred.
• Strong understanding of Medicare Part D, Medicaid, and commercial insurance is a plus.
• Proficient with MS Office (Excel, Word, Outlook) and financial software/ERP systems.
• Knowledge of debt collection laws (FDCPA) a plus.
• Ability to multi-task while maintaining attention to details and deadlines.
• Excellent communication, problem-solving, and follow-up skills.

Responsibilities

• Process, monitor, and reconcile all incoming payments from facilities, insurance carriers, and private pay sources.
• Maintain accurate aging reports and follow up on outstanding balances.
• Investigate and resolve payment discrepancies, denials, and short pays.
• Partner with Billing to prepare and distribute monthly statements to facilities and private payers.
• Serve as primary contact for billing inquiries from facilities, residents’ families, and insurers.
• Provide clear explanations of charges, payment expectations, and account status.
• Build relationships with facility administrators and business office managers.
• Prepare and maintain A/R reports, aging summaries, and collection activity.
• Assist with month-end close activities related to receivables.
• Support audits and requests for financial information.
• Identify trends in denials, delays, or issues and recommend process improvements.

Skills

Accounts receivable

Cash application

Collections

Medicare Part D

FDCPA

MS Office

ERP systems

Communication

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

ERP systems

Financial software

Job description

The Accounts Receivable (A/R) Coordinator supports the financial health of the organization by managing accounts receivable activities for long-term care pharmacy clients. This role ensures timely, accurate billing, payment posting, collections, and reconciliation while maintaining compliance with healthcare, insurance, and pharmaceutical industry standards. The coordinator works closely with internal team, long-term care facilities, insurance providers, and patients’ families to resolve billing issues and maintain positive relationships. This position also plays a key role in maintaining cash flow.

The A/R Coordinator will collaborate with the Billing department and Finance team. This role reports directly to the VP of Finance.

Responsibilities and Duties:

• Process, monitor, and reconcile all incoming payments from facilities, insurance carriers, and private pay sources.
• Maintain accurate aging reports and follow up on outstanding balances.
• Investigate and resolve payment discrepancies, denials, and short pays.
• Partner with the Billing team to prepare and distribute monthly statements to facilities and private payers.
• Serve as the primary point of contact for billing inquiries from long-term care facilities, residents’ families, and insurance representatives.
• Provide clear explanations of charges, payment expectations, and account status.
• Build strong working relationships with facility administrators and business office managers.
• Prepare and maintain A/R reports, aging summaries, and collection activity.
• Assist with month-end close activities related to receivables.
• Support audits and requests for financial information.
• Identify trends in denials, delays, or facility issues and recommend process improvements.
• Submit write-off requests to management and administrator once approved.
• Provide courteous, efficient, friendly customer service on the phone to customers, facility staff, and providers.

Requirements and Qualifications:

• High school diploma or equivalent.
• Ability to commute to Valparaiso, IN daily.
• Prior experience in accounts receivables, collections, and cash application.
• Strong understanding of Medicare Part D, Medicaid, and commercial insurance a plus, not required.
• Proficient computer skills including MS Office (Excel, Word, Outlook) and other financial software/ERP systems.
• Good grasp of debt collection laws and regulations, FDCPA (Fair Debt Collection Practices Act), a plus.
• Ability to multi-task while maintaining attention to details and deadlines.
• Excellent communication, problem-solving, and follow-up skills

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an all-encompassing list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.