Accounts Receivable Collections Specialist

Palantir Technologies; Palo Alto, California, City of New Rochelle (CA, MO, NY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Join a world-changing company that empowers its partners to make impactful decisions. In this dynamic role within the Finance Team, you'll manage global collections and cash applications, ensuring a seamless process for customer accounts. Your proactive approach will help identify and resolve issues, while your strong organizational skills will be key in managing a large portfolio. This innovative firm values creativity and problem-solving, offering a supportive environment where you can thrive and contribute to meaningful projects that drive positive change.

Benefits

Medical, dental, and vision insurance

Paid time off

Commuter benefits

401k plan

Fertility and family building benefits

Paid leave for new parents

Supportive leave of absence program

Qualifications

• 5+ years of experience in collections required.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage customer accounts for a global business.
• Post daily cash collections and submit invoices.
• Improve customer onboarding and credit processes.

Skills

Collections Management

Cash Applications

Customer Communication

Problem Solving

Organizational Skills

Education

Bachelor's Degree

Tools

Netsuite

Ariba

Coupa

Job description

A World-Changing Company

Palantir builds the world's leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.

The Role

The Finance Team supports and empowers Palantirians through day-to-day operations and creative problem-solving. In this role you'll be responsible for helping with the global collections, cash applications, and related reconciliation functions. You will be the point of contact between customer accounts payable teams, the internal billing and treasury teams, and you will be responsible for the early identification and resolution of collection issues. As a member of our Finance team, you will be encouraged and empowered to challenge the status quo when something is broken. We are a fast growing, global organization and you will play a key role in expanding our operations to ensure a streamlined and compliant collections process.

Core Responsibilities

• Manage the collection of customer accounts for a fast-growing global business
• Posting of daily cash collections
• Submitting invoices in customer portals
• Partner cross-functionally with business stakeholders, such as billing, treasury, and with customers to troubleshoot portal issues, streamline transaction flows and proactively resolve or escalate potential delays to collection process
• Liaise with customer contacts to assist with onboarding, including portal access, configuration, and completing vendor forms
• Formalize and improve the customer onboarding and credit process, including process and workflow recommendations to improve collection time

What We Value

• Ability to take initiative, capable of proactively identifying issues/opportunities and recommending next actions
• Strong organizational skills, with a track record of managing a large customer portfolio
• Excellent communications and interpersonal skills, including the ability to summarize key operational issues to management
• A growth mindset and strong attention to detail
• Operate using systems and tools currently utilized by the team (e.g. Netsuite, Ariba, Coupa) or have the ability to quickly adapt to them

What We Require

• 5+ years of experience in collections

Salary

The estimated salary range for this position is estimated to be $85,000 - $110,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.

Our benefits aim to promote health and wellbeing across all areas of Palantirians' lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.

Benefits

* Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance

* Employees are automatically covered by Palantir's basic life, AD&D and disability insurance

* Commuter benefits

* Take what you need paid time off, not accrual based

* 2 weeks paid time off built into the end of each year (subject to team and business needs)

* 10 paid holidays throughout the calendar year

* Supportive leave of absence program including time off for military service and medical events

* Paid leave for new parents and subsidized back-up care for all parents

* Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation

* Stipend to help with expenses that come with a new child

* Employees can enroll in Palantir's 401k plan

Life at Palantir

We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your longterm growth, rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians' lives is just one of the ways we're investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.

In keeping consistent with Palantir's values and culture, we believe employees are "better together" and in-person work affords the opportunity for more creative outcomes. Therefore, we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week), allowing our employees to strike the right trade-off for their personal productivity. Based on business need, there are a few roles that allow for "Remote" work on an exceptional basis. If you are applying for one of these roles, you must work from the state in which you are employed. If the posting is specified as Onsite, you are required to work from an office.

If you want to empower the world's most important institutions, you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all, including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.