Collections Specialist

ObjectWin Technology; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Collections Specialist to manage accounts and drive cash collections effectively. This role is crucial for maintaining financial health and requires collaboration with various teams to resolve disputes and ensure timely payments. The ideal candidate will possess strong Oracle AP experience, excellent communication skills, and a detail-oriented approach to managing accounts. Join a dynamic environment where your contributions will directly impact the company's success and help streamline accounts receivable processes. If you thrive in a fast-paced setting and are ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• 4-6 years in hi-tech industry with Oracle AP and cash applications experience.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Drive closure of past due items and achieve cash collection goals.
• Communicate AR Statements and maintain collection notes accurately.

Skills

Interpersonal Communication Skills

Problem-Solving Skills

Detail-Oriented

Oracle Experience

Excel Skills

Word Skills

Sales Quotation to Invoice Process Understanding

Written Communication Skills

Verbal Communication Skills

Education

Business Degree

Accounting Degree

Equivalent Work Experience

Tools

Oracle AP

Excel

Word

Job description

Job Title: Collections Specialist

Duration: 3 Months

Location: San Francisco, CA, 94107

Job Description:

Position Summary:

The Collections Specialist is responsible for management of a portfolio of accounts within a defined geography, consisting of both channel partner and end-user accounts. The position manages cash collections to closure of the invoice on the receivable. This includes cash receipt and closure of the invoice. The position reports to the America’s Credit and Collection Manager and being an equal team member to global. During the collections process, teaming with the customer and cross-functional teams including sales, sales operations, marketing, revenue accounting, tax, billing, etc., is required. The primary focus is to drive strong collections and exceed quarterly cash, aging, and DSO metrics. The position will additionally be responsible for timely cash application, processing of credit memos as required, monthly reporting, and audit compliance.

Responsibilities:

1. Drive to closure all past due items while achieving quarterly departmental and company DSO, cash collection, aging, unapplied cash, and audit compliance goals.
2. Communicate detailed AR Statements timely with all customers.
3. Maintain timely and accurate updates of collection notes by account and invoice on shared drive.
4. Secure timely commitments to pay.
5. Follow standard company escalation process.
6. Escalate and resolve disputes timely.
7. Partner with customer and internal teams to resolve any payment disputes or delays beyond terms.
8. Capture and report root cause preventing payment, especially where trend occurs.
9. Secure sales tax exemption certificates and coordinate credit memo processing with tax and billing.
10. Partner with cash application team to ensure cash payments or credit memos are applied timely.
11. Assist with input on Over 60 transactions for completion of the quarterly bad debt reserve.
12. Review applicable customer master information and report any errors for timely correction to Credit Manager.
13. Contribute to efforts to develop policies and procedures to streamline AR management, collections, credit, and revenue operations processes.

Qualifications:

1. 4-6 years of work experience in the hi-tech industry.
2. Business or Accounting degree or equivalent work experience.
3. Oracle Experience.
4. Strong interpersonal communication skills - ability to communicate effectively and team with all levels of management, strong problem-solving skills, and detail-oriented.
5. Excel and Word skills.
6. Thorough understanding of the sales quotation to invoice and cash collection process.
7. Excellent written and verbal communication skills.
8. Specifically looking for someone with heavy/hands-on experience with Oracle AP and cash applications is a must with 4 to 6 years of significant experience.
9. Intermediate experience in Excel, creating pivot tables & V-Lookup.
10. Looking for an individual who has a strong disciplined approach, with a positive attitude who can hit the ground running as they don’t have time to provide extensive training.