Billing Collections Specialist

DirectedLINK; Menlo Park (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

An established industry player is seeking a Billing and Collections Specialist to join their dynamic team. This role is essential for managing billing processes and ensuring timely collections, making it a key position within the firm. The ideal candidate will have prior experience in billing, particularly within a legal environment, and possess strong communication and organizational skills. You will work closely with partners and clients, ensuring accuracy in billing and fostering positive relationships. If you thrive in a fast-paced setting and are committed to quality and teamwork, this opportunity is perfect for you.

Qualifications

• Prior billing experience, preferably in a law firm.
• Excellent communication skills and attention to detail.

Responsibilities

• Review and maintain billing memos, ensuring compliance with client requirements.
• Manage collections and follow up on outstanding invoices.

Skills

Billing Experience

Communication Skills

Attention to Detail

Organizational Skills

Customer Service Mindset

Education

College Degree

Coursework in Accounting

Tools

Excel

E-billing Software

EbillingHub

Elite

Job description

$70-$95K

Job Description:

Our firm has an immediate opening for a Billing and Collections Specialist. This role can be based in any of our California offices. The specialist acts as the primary contact for assigned partners and clients, managing all aspects of billing and collections. Responsibilities include reviewing billing memos, coordinating bill processing, preparing and sending bills, and following up on outstanding invoices. Electronic billing is a key function, and knowledge of legal terms and processes is essential to accurately bill time and expenses.

Essential Duties and Responsibilities:

1. Review and Maintain Billing Memos: Review billing memos monthly, correct narratives, transfer expenses, finalize invoices, and ensure compliance with client-specific billing requirements. Must communicate effectively with attorneys, paralegals, and assistants.
2. Electronic Billing: Prepare LEDES files, ensure accuracy and compliance, follow up with clients and internal teams, resolve E-billing issues, monitor billing progress, and report on status.
3. Collections: Manage collections by preparing inventory emails, reviewing outstanding A/R, following up with partners or assistants, updating firm databases, and monitoring E-billing systems. Follow-up should be considerate of previous communications to build confidence and efficiency.

Job Requirements:

• Prior billing experience, preferably in a law firm.
• College degree preferred; coursework in accounting, business, or related fields is a plus.
• Excellent communication skills, attention to detail, and ability to work under pressure.
• Strong organizational skills, ability to multitask, strategize, and prioritize.
• Customer service mindset, proactive communication, and strong follow-through are essential.
• Proficiency in technology, especially Excel, E-billing software, EbillingHub, and Elite is preferred.
• Flexibility, commitment to quality, teamwork, and supporting firm goals in a fast-paced environment are required.