Accounts Receivable / Collections Specialist

ID Technology LLC; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ProMach seeks a Collections Specialist to join their Labeling and Coding Team to reduce aging receivables and strengthen the cash conversion cycle. You will contact customers to collect past due invoices, handle refunds and adjustments, and work with the Division Controller to accelerate collections.

This role requires a 2–4 year accounting degree, 2+ years in collections, strong Excel and ERP knowledge, and excellent communication skills. Excellent growth potential and benefits.

Qualifications

• Two or Four-year degree in Accounting or related field.
• 2+ years in collections; experience across regions/divisions preferred.
• Knowledge of billing/collections procedures.
• Accounts Receivable knowledge is a plus.
• Strong attention to detail and goal orientation.
• Intermediate Excel, pivot tables, and data imports/exports.
• Good written and verbal communication skills.
• Ability to prioritize and manage multiple responsibilities.
• Self-motivated with minimal supervision.

Responsibilities

• Communicate with customers via calls and/or correspondence to collect on past due invoices.
• Provide customer service regarding collection issues, process refunds, and review account adjustments.
• Monitor and maintain customer calls, account adjustments, and small balance write-offs.
• Reduce delinquency for assigned customer accounts.
• Coordinate with Division Controller, Sales Team and Management to accelerate collections.
• Communicate status of customer accounts with leadership on a timely basis.
• Establish and maintain cooperative relationships with divisions, customers, and AR team.
• Perform other tasks to support Accounts Receivable.

Skills

Customer service

Relationship mgmt

Excellent communication

Prioritization

Organization

Attention to detail

Education

Two or Four-year degree in Accounting or related field

Tools

Excel

ERP/accounting software

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. Pro Mach is seeking a talented Collections Specialist to join their Labeling and Coding Team to reduce aging receivables and enhance the cash conversion cycle. Pro Mach is seeking a talented Collections Specialist to join their Labeling and Coding Team to reduce aging receivables and enhance the cash conversion cycle.

Job Description

• Communicate with customers via calls and/or correspondence to collect on past due invoices.
• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining Customer calls, account adjustments, and small balance write offs.
• Accountable for reducing delinquency for assigned customer accounts.
• Enlist the efforts of the Division Controller, Sales Team and Management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with the Division Controller and Division Management regarding the status of customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with the Division, Customers and AR Team.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Required Skills

• Two or Four-year degree in Accounting or related field
• 2+ year’s experience in collections; experience handling multiple regions and/or divisions preferred
• Knowledge of billing and collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Intermediate knowledge of Excel; spreadsheets, pivot tables and import/export files
• Intermediate knowledge of ERP and/or Accounting software programs
• Excellent customer service and relationship management skills
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple responsibilities
• Good organizational skills, self-motivated, requires minimal supervision

What’s in it for you?

• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
• there is no waiting period for benefits – you are eligible on your first day of employment.

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times.

We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company.

You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer.

Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.

Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products.

At ProMach, we are committed to responsibility, honesty, safety, and helping you grow.

We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions.

You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation.

Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving.

We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do.

When you join our team, you're not just taking a job; you're becoming part of something that lasts.