Accounts Receivable Specialist

Helpful Hardware Co.; Cumming (GA); On-site; USD 48,000 - 60,000; Full time

Job summary

Helpful Hardware Company is seeking a detail-oriented Accounts Receivable Specialist. This role focuses on cash applications, collections, AR email management, and customer account support to maintain healthy relationships with customers.

Ideal candidates have 2+ years AR experience, strong Excel skills, and excellent communication. Epicor ERP experience is a plus for smooth onboarding and operational efficiency.

Qualifications

• 2+ years of Accounts Receivable experience.
• Strong cash application experience in a high-volume environment.
• Collections experience and customer account management skills.
• Proficiency with Microsoft Excel and Microsoft Office.
• Excellent written and verbal communication skills.

Responsibilities

• Accurately apply customer payments including ACH, wire transfers, lockbox, credit cards, and checks.
• Monitor aging reports and proactively follow up on past-due accounts.
• Manage the Accounts Receivable shared mailbox and respond to invoice and payment inquiries.
• Investigate billing disputes and work with store managers to resolve payment issues.
• Ad hoc reporting as needed.

Skills

Cash applications

Collections

AR email management

Customer service

Microsoft Excel

Written and verbal communication

Tools

Epicor ERP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Accounts Receivable Specialist

Full Time Professional Cumming, GA, US

5 days ago Requisition ID: 1073

Accounts Receivable Specialist

Position Summary

Helpful Hardware Company is seeking a detail-oriented and customer-focused Accounts Receivable Specialist. This role is primarily responsible for cash applications, collections, accounts receivable for email management, and customer account support. Experience with Epicor ERP is a plus.

Key Responsibilities

Cash Applications (Primary Responsibility)

• Accurately apply customer payments including ACH, wire transfers, lockbox, credit cards, and checks.
• Research and resolve unapplied cash, short pays, deductions, and payment discrepancies.
• Reconcile customer accounts and maintain accurate balances.

Collections & Accounts Receivable

• Monitor aging reports and proactively follow up on past-due accounts.
• Conduct collection calls and email correspondence to collect outstanding balances.
• Send out statements on the 25th day of each month (email/print) to customers.

AR Email Management

• Manage the Accounts Receivable shared mailbox.
• Respond promptly to inquiries related to invoices, statements, payments, and account balances.
• Coordinate with internal departments to ensure timely resolution of customer requests.

Customer Service & Issue Resolution

• Investigate billing disputes and customer concerns.
• Work with Store managers to resolve issues impacting payment.
• Maintain strong customer relationships while supporting company collection goals.
• Ad hoc reporting as needed.

Qualifications

• 2+ years of Accounts Receivable experience.
• Strong cash application experience in a high-volume environment (required).
• Collections experience and customer account management skills.
• Proficiency with Microsoft Excel and Microsoft Office.
• Excellent written and verbal communication skills.