Accounts Receivable/Collections Rep

Lifetime Destinations; Branson (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee Assistance Program

Health Savings Account

Life Insurance

Paid time off

Company discounts

Financial education resources

Job summary

Lifetime Destinations is seeking an Accounts Receivable / Collections Representative to manage guest and timeshare owner accounts, collect past-due balances, and maintain accurate records. The role requires strong communication and customer service skills, meticulous attention to detail, and professional handling of sensitive financial conversations while protecting guest relationships.

The position collaborates with Accounting, Sales, Owner Services, Reservations, and other departments to

Qualifications

• High school diploma or equivalent required.
• Experience in accounts receivable, collections, billing, or customer service preferred.
• Experience in hospitality or resort environments is a plus.
• Strong verbal and written communication and attention to detail.

Responsibilities

• Monitor assigned accounts receivable balances and identify past-due accounts.
• Contact timeshare owners and guests by phone, email, and written correspondence regarding outstanding balances.
• Discuss balances, payment history, and available payment options with customers.
• Process credit card, ACH, checks, and other approved payments accurately.
• Establish and maintain payment arrangements per company policies.
• Document all collection activity and communications, promises to pay, and arrangements.
• Research and resolve billing discrepancies, account questions, and payment issues.
• Follow established collection procedures and escalate as needed.
• Work with Accounting, Sales, Owner Services, Reservations, and others to resolve issues.
• Maintain confidentiality of customer financial and personal information.

Skills

Communication

Attention to detail

Customer service

Negotiation

Discretion

Education

High school diploma

Tools

Microsoft Excel

Microsoft Outlook

Job description

Description

The Accounts Receivable / Collections Representative is responsible for managing outstanding guest and timeshare owner accounts, collecting past-due balances, processing payments, and maintaining accurate account records. This position requires strong communication and customer service skills, attention to detail, and the ability to handle sensitive financial conversations professionally while protecting the resort’s relationship with its owners and guests.

• Monitor assigned accounts receivable balances and identify pastdue accounts.
• Contact timeshare owners and guests by phone, email, and written correspondence regarding outstanding balances.
• Discuss account balances, payment history, and available payment options with customers.
• Process credit card, ACH, check, and other approved payments accurately.
• Establish and maintain payment arrangements in accordance with company policies.
• Document all collection activity, customer communications, promises to pay, and payment arrangements.
• Research and resolve billing discrepancies, account questions, and payment issues.
• Review account histories and reconcile payments to ensure balances are accurate.
• Follow established collection procedures and escape accounts requiring additional action.
• Work closely with Accounting, Sales, Owner Services, Reservations, and other departments to resolve account issues.
• Maintain confidentiality of customer financial and personal information.
• Prepare collection reports and provide updates on outstanding accounts as requested.
• Assist with monthend accounts receivable processes and account reconciliation.
• Monitor payment commitments and follow up when payments are not received as promised.
• Ensure all collection activities comply with company policies and applicable federal and state laws.
• Provide professional, courteous service even when dealing with upset or difficult customers.
• Perform other duties as assigned.

Description

The Accounts Receivable / Collections Representative is responsible for managing outstanding guest and timeshare owner accounts, collecting past-due balances, processing payments, and maintaining accurate account records. This position requires strong communication and customer service skills, attention to detail, and the ability to handle sensitive financial conversations professionally while protecting the resort’s relationship with its owners and guests.

Essential Duties

• Monitor assigned accounts receivable balances and identify pastdue accounts.
• Contact timeshare owners and guests by phone, email, and written correspondence regarding outstanding balances.
• Discuss account balances, payment history, and available payment options with customers.
• Process credit card, ACH, check, and other approved payments accurately.
• Establish and maintain payment arrangements in accordance with company policies.
• Document all collection activity, customer communications, promises to pay, and payment arrangements.
• Research and resolve billing discrepancies, account questions, and payment issues.
• Review account histories and reconcile payments to ensure balances are accurate.
• Follow established collection procedures and escape accounts requiring additional action.
• Work closely with Accounting, Sales, Owner Services, Reservations, and other departments to resolve account issues.
• Maintain confidentiality of customer financial and personal information.
• Prepare collection reports and provide updates on outstanding accounts as requested.
• Assist with monthend accounts receivable processes and account reconciliation.
• Monitor payment commitments and follow up when payments are not received as promised.
• Ensure all collection activities comply with company policies and applicable federal and state laws.
• Provide professional, courteous service even when dealing with upset or difficult customers.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous accounts receivable, collections, billing, accounting, or customer service experience preferred.
• Experience in a timeshare, hospitality, resort, property management, or financial services environment is a plus.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to handle confidential financial information appropriately.
• Comfortable making frequent collection calls and discussing pastdue balances.
• Ability to negotiate payment arrangements while maintaining a professional customer relationship.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Ability to learn and navigate accounting, payment processing, and customer account software.

Benefits

• Comprehensive insurance (medical, dental, vision & more)
• 401(k)
• Employee Assistance Program (EAP)
• Health Savings Account (HSA)
• Life Insurance (basic, voluntary AD&D)
• Paid time off
• Company Perks and Discounts
• Financial Education and resources