Hospitality AR & Collections Specialist

Lifetime Destinations; Branson (MO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee Assistance Program

Health Savings Account

Life Insurance

Paid time off

Company discounts

Financial education resources

Job summary

Lifetime Destinations is seeking an Accounts Receivable / Collections Representative to manage guest and timeshare owner accounts, collect past-due balances, and maintain accurate records. The role requires strong communication and customer service skills, meticulous attention to detail, and professional handling of sensitive financial conversations while protecting guest relationships.

The position collaborates with Accounting, Sales, Owner Services, Reservations, and other departments to

Qualifications

• High school diploma or equivalent required.
• Experience in accounts receivable, collections, billing, or customer service preferred.
• Experience in hospitality or resort environments is a plus.
• Strong verbal and written communication and attention to detail.

Responsibilities

• Monitor assigned accounts receivable balances and identify past-due accounts.
• Contact timeshare owners and guests by phone, email, and written correspondence regarding outstanding balances.
• Discuss balances, payment history, and available payment options with customers.
• Process credit card, ACH, checks, and other approved payments accurately.
• Establish and maintain payment arrangements per company policies.
• Document all collection activity and communications, promises to pay, and arrangements.
• Research and resolve billing discrepancies, account questions, and payment issues.
• Follow established collection procedures and escalate as needed.
• Work with Accounting, Sales, Owner Services, Reservations, and others to resolve issues.
• Maintain confidentiality of customer financial and personal information.

Skills

Communication

Attention to detail

Customer service

Negotiation

Discretion

Education

High school diploma

Tools

Microsoft Excel

Microsoft Outlook

Job description

Lifetime Destinations is seeking an Accounts Receivable / Collections Representative to manage guest and timeshare owner accounts, collect past-due balances, and maintain accurate records. The role requires strong communication and customer service skills, meticulous attention to detail, and professional handling of sensitive financial conversations while protecting guest relationships.

The position collaborates with Accounting, Sales, Owner Services, Reservations, and other departments to