Accounts Receivable Collections Analyst

Veritiv; Carrollton (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Veritiv in Carrollton, TX seeks a Collection Services Analyst to manage customer accounts and ensure timely payment of balances. You will work with customers and internal partners to resolve issues, reduce delinquency, and improve cash flow while supporting credit and collection objectives.

The role involves researching disputes, entering invoices, following up on information requests, and documenting collection activity to maintain positive relationships with customers.

Qualifications

• 3–5 years of related job experience.
• Bachelor's Degree Preferred.
• Excellent verbal, written communication.
• Strong organizational and project management skills.

Responsibilities

• Research and resolve customer disputes and issues.
• Gain access to and enter invoices for customers for third party invoicing.
• Follow up to ensure information requests are satisfied and commitments met.
• Document all customer collection contacts, including promises to pay and agreements.
• Maintain contact regarding delinquent invoices, credit memos, invalid deductions, and terms discrepancies.
• Collect information needed to facilitate payment (invoices, proofs of delivery, credit memos).
• Monitor a portfolio of accounts and initiate actions to recover delinquent receivables.
• Establish and maintain positive relationships with customers and internal partners.

Skills

Customer service

Communication

Organization

Multitasking

Diplomacy

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM system

Data entry

Job description

Veritiv in Carrollton, TX seeks a Collection Services Analyst to manage customer accounts and ensure timely payment of balances. You will work with customers and internal partners to resolve issues, reduce delinquency, and improve cash flow while supporting credit and collection objectives.

The role involves researching disputes, entering invoices, following up on information requests, and documenting collection activity to maintain positive relationships with customers.