Collection Services Analyst

Veritiv; Carrollton (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Veritiv in Carrollton, TX seeks a Collection Services Analyst to manage customer accounts and ensure timely payment of balances. You will work with customers and internal partners to resolve issues, reduce delinquency, and improve cash flow while supporting credit and collection objectives.

The role involves researching disputes, entering invoices, following up on information requests, and documenting collection activity to maintain positive relationships with customers.

Qualifications

• 3–5 years of related job experience.
• Bachelor's Degree Preferred.
• Excellent verbal, written communication.
• Strong organizational and project management skills.

Responsibilities

• Research and resolve customer disputes and issues.
• Gain access to and enter invoices for customers for third party invoicing.
• Follow up to ensure information requests are satisfied and commitments met.
• Document all customer collection contacts, including promises to pay and agreements.
• Maintain contact regarding delinquent invoices, credit memos, invalid deductions, and terms discrepancies.
• Collect information needed to facilitate payment (invoices, proofs of delivery, credit memos).
• Monitor a portfolio of accounts and initiate actions to recover delinquent receivables.
• Establish and maintain positive relationships with customers and internal partners.

Skills

Customer service

Communication

Organization

Multitasking

Diplomacy

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM system

Data entry

Job description

Job Purpose

The Collection Services Analyst is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role works with customers and internal partners to resolve payment issues, reduce delinquency, improve cash flow, and maintain positive customer relationships while supporting the company’s credit and collection objectives.

Job Responsibilities

• Research and resolve customer disputes and issues.
• Gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system.
• Consistent follow up to insure customer information requests have been satisfied and commitments have been met.
• Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
• Maintain customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
• Collect relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments.
• Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.
• Establish and maintain positive relationships with customers both internal and external.

Additional Responsibilities & Qualifications

• Strong customer focused orientation. Establish and maintain positive relationships with customers both internal and external.
• Strong organizational and project management skills.

Work Experience

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).

Education

• Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.