Accounts Receivable & Collections Analyst

Veritiv; Carrollton (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee Resource Groups

Veritiv Cultural Alliance

Recognition platform

Extensive training opportunities

Mentorship opportunities

Healthcare benefits (medical, dental,視

Job summary

Veritiv in Carrollton, TX is seeking a Collection Services Analyst to manage a portfolio of customer accounts and ensure timely payment of balances. You will resolve disputes, follow up on invoices, and document all collection interactions to support cash flow and customer relationships.

The role requires 3–5 years of related experience, strong communication skills, and proficiency with Microsoft Office. This on-site position offers an engaging culture and opportunities for professional growth

Qualifications

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Excellent verbal, written, people, and diplomacy skills are required.
• Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.

Responsibilities

• Research and resolve customer disputes and issues.
• Gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system.
• Consistent follow up to insure customer information requests have been satisfied and commitments have been met.
• Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests.
• Maintain customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies.
• Collect relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments.
• Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable.
• Establish and maintain positive relationships with customers both internal and external.

Skills

Customer-focused

Organizational skills

Project management

Diplomacy

Education

Bachelor's Degree Preferred

Tools

Microsoft Office Suite

Job description

Veritiv in Carrollton, TX is seeking a Collection Services Analyst to manage a portfolio of customer accounts and ensure timely payment of balances. You will resolve disputes, follow up on invoices, and document all collection interactions to support cash flow and customer relationships.

The role requires 3–5 years of related experience, strong communication skills, and proficiency with Microsoft Office. This on-site position offers an engaging culture and opportunities for professional growth