Cash Flow Champion - Collection Services Analyst

Veritiv Corporation; Carrollton (TX); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Veritiv Corporation in Carrollton, TX is seeking a Collection Services Analyst to manage customer accounts and ensure timely payment of balances. You will work with customers and internal partners to resolve issues, monitor portfolios, and improve cash flow while upholding our credit and collection objectives.

Responsibilities include researching disputes, entering invoices, following up on requests, and documenting all contacts.

Qualifications

• 3-5 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills.
• Experience planning, managing and organizing resources within short/medium timescales.

Responsabilités

• Research and resolve customer disputes and issues.
• Enter invoices for customers to obtain payment via invoicing system.
• Follow up to ensure information requests are satisfied and commitments met.
• Document all collection contacts, promises to pay, agreements and requests.
• Maintain customer contact regarding delinquent invoices, credits, deductions, and terms discrepancies.
• Collect information needed to facilitate payment (invoices, proofs of delivery, memos).
• Monitor a portfolio of accounts to recover delinquent receivables and ensure on-time payments.
• Build and maintain positive relationships with customers and internal partners.

Connaissances

Customer service

Communication

Organization

Formation

Bachelor''s degree

Outils

Microsoft Office

Description du poste

Veritiv Corporation in Carrollton, TX is seeking a Collection Services Analyst to manage customer accounts and ensure timely payment of balances. You will work with customers and internal partners to resolve issues, monitor portfolios, and improve cash flow while upholding our credit and collection objectives.

Responsibilities include researching disputes, entering invoices, following up on requests, and documenting all contacts.