Accounts Receivable Clerk

BAYCOM INC; Green Bay (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

BAYCOM INC. is seeking an Accounts Receivable Clerk in Green Bay, WI, to maintain accurate customer billing records and support internal teams and customers. You will prepare invoices, manage accounts, and resolve billing issues to ensure timely cash flow.

The role emphasizes attention to detail, multi-tasking, and strong communication, with a focus on process improvements and month-end closing support.

Qualifications

• High school diploma or equivalent required; Associate degree in Accounting, Business, or a related field preferred.
• Previous billing, accounts receivable, accounting, or administrative support experience preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities while meeting deadlines.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with ERP systems or customer billing portals is a plus.

Responsibilities

• Prepare and process accurate customer invoices for projects, service work, service agreements, and preventative maintenance.
• Maintain customer account information, including billing contacts, shipping locations, tax details, and invoicing requirements.
• Monitor accounts receivable and partner with customers and internal teams to resolve outstanding balances and billing issues.
• Administer customer billing portals to ensure invoices and supporting documentation are submitted accurately and on time.
• Generate customer statements and support accounts receivable reporting and collection activities.
• Serve as the primary point of contact for billing inquiries from customers, Sales, Project Management, Service, and Operations.
• Maintain customer and supplier portal information, including iSupplier and customer-specific procurement portals.
• Ensure billing records are accurate, organized, and compliant with company procedures.
• Collaborate across departments to resolve invoicing discrepancies, purchase order issues, change orders, and payment delays.
• Identify and implement process improvements that enhance billing accuracy, cash flow, and the overall customer experience.
• Collaborate with the Finance team to complete month-end closing activities and ensure timely and accurate reporting.

Skills

Attention to detail

Organizational skills

Time management

Customer service

Excel proficiency

ERP systems experience

Education

High school diploma or equivalent

Associate degree in Accounting/Business or related field preferred

Tools

Excel

ERP systems

Job description

Description

What You’ll Do

As an Accounts Receivable Clerk, you'll be responsible for maintaining accurate customer billing records while providing exceptional support to both internal teams and external customers. Responsibilities include:

• Prepare and process accurate customer invoices for projects, service work, service agreements, and preventative maintenance.
• Maintain customer account information, including billing contacts, shipping locations, tax details, and invoicing requirements.
• Monitor accounts receivable and partner with customers and internal teams to resolve outstanding balances and billing issues.
• Administer customer billing portals to ensure invoices and supporting documentation are submitted accurately and on time.
• Generate customer statements and support accounts receivable reporting and collection activities.
• Serve as the primary point of contact for billing inquiries from customers, Sales, Project Management, Service, and Operations.
• Maintain customer and supplier portal information, including iSupplier and customer-specific procurement portals.
• Ensure billing records are accurate, organized, and compliant with company procedures.
• Collaborate across departments to resolve invoicing discrepancies, purchase order issues, change orders, and payment delays.
• Identify and implement process improvements that enhance billing accuracy, cash flow, and the overall customer experience.
• Collaborate with the Finance team to complete month-end closing activities and ensure timely and accurate reporting.

Requirements

What You Bring

• High school diploma or equivalent required; Associate degree in Accounting, Business, or a related field preferred.
• Previous experience in billing, accounts receivable, accounting, or administrative support preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities while meeting deadlines.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office, particularly Excel.
• Experience working with ERP systems or customer billing portals is a plus.