Accounts & Payments Customer Service Intern

City of Kingsville; Kingsville (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Kingsville, TX, seeks a reliable Customer Service Clerk to manage accounts, process payments, and respond to inquiries in a busy municipal front desk. Under supervision, you will ensure accuracy and courtesy in every interaction.

Candidates should be proficient with Excel and Word, able to work under pressure, and communicate clearly in writing and speech. A background check and eligibility to work in the US are required.

Qualifications

• Ability to work under pressure.
• Ability to interpret and apply written and oral instructions.
• Knowledge of general office procedures including 10-key operations.
• Ability to communicate effectively and courteously both verbally and in writing.
• Proficiency with Microsoft Excel and Word.

Responsibilities

• Operates the Customer Service Area in accordance with City policies and procedures.
• Processes new accounts, transfers, and receipts.
• Accepts payments and ensures accuracy of information.
• Researches, processes, and responds to customer inquiries and account requests.
• Assists other Customer Service Representatives in duties related to customer accounts and collections.
• Provides information to customers, receives and routes customer complaints.

Skills

Under pressure

Written & verbal instructions

10-key operations

Effective communication

Microsoft Excel

Microsoft Word

Tools

Microsoft Excel

Microsoft Word

Job description

The City of Kingsville, TX, seeks a reliable Customer Service Clerk to manage accounts, process payments, and respond to inquiries in a busy municipal front desk. Under supervision, you will ensure accuracy and courtesy in every interaction.

Candidates should be proficient with Excel and Word, able to work under pressure, and communicate clearly in writing and speech. A background check and eligibility to work in the US are required.