Customer Service Intern — Accounts & Inquiries

Kingsville, City of (TX); Kingsville (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

The City of Kingsville is seeking a capable clerk to operate the Customer Service Area under supervision, handling accounts, payments, and inquiries in line with city policies.

Qualifications include proficiency with Excel and Word, the ability to work under pressure, and strong written and verbal communication; eligibility to work in the US and a background check are required. This position emphasizes accuracy and courteous service.

Qualifications

• Ability to work under pressure and interpret written and oral instructions.
• Excellent communication skills, both written and verbal.
• Proficiency with general office procedures including 10-key data entry.
• Proficient with Microsoft Excel and Word.

Responsibilities

• Operates the Customer Service Area in accordance with City policies and procedures.
• Processes new accounts, transfers, and receipts.
• Accepts payments and ensures accuracy of information.
• Researches, processes, and responds to customer inquiries and account requests.
• Assists other Customer Service Representatives with customer accounts and collections.
• Provides information to customers and routes complaints as needed.

Skills

Work under pressure

Written and oral instructions

Communication skills

10-key operations

Tools

Microsoft Excel

Microsoft Word

Job description

The City of Kingsville is seeking a capable clerk to operate the Customer Service Area under supervision, handling accounts, payments, and inquiries in line with city policies.

Qualifications include proficiency with Excel and Word, the ability to work under pressure, and strong written and verbal communication; eligibility to work in the US and a background check are required. This position emphasizes accuracy and courteous service.