Accounts Payable Manager - Vendor Support

Performance Food Group; Westlake (TX); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group, based in Westlake, TX, seeks an experienced Accounts Payable Leader to supervise a team handling vendor inquiries and internal customer support. The role drives timely invoice processing, issue resolution, and performance metrics aligned with SOX controls.

The ideal candidate brings 5+ years in high-volume AP, ERP expertise, and proven supervisory experience. Strong Excel and communication skills are essential to enhance efficiency and customer satisfaction.

Qualifications

• 5 years of large company, high volume Accounts Payable experience.
• ERP experience.
• 3 years Supervisory experience.
• General ledger experience.
• Ten Key by touch.
• Proficient in Excel.
• Must be a team player.
• Strong communication, organizational, interpersonal, detail, and analytical skills.

Responsibilities

• Lead, coach, and develop a team of AP Vendor Support associates and team leads responsible for managing all incoming vendor and internal customer inquiries.
• Oversee daily ticket queue operations, ensuring timely, accurate, and high-quality resolution in alignment with service level expectations.
• Establish clear performance expectations, KPIs, and accountability measures to drive productivity, quality, and customer satisfaction.
• Foster a customer-first culture focused on responsiveness, ownership, and continuous improvement.
• Hire, train, and evaluate staff to ensure strong performance and career development.

Skills

Accounts Payable

ERP

Supervisory Experience

General Ledger

Ten Key by touch

Excel

Team Player

Communication Skills

Tools

ERP

Excel

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Key Responsibilities

Team Leadership & Operations

• Lead, coach, and develop a team of AP Vendor Support associates and team leads responsible for managing all incoming vendor and internal customer inquiries.
• Oversee daily ticket queue operations, ensuring timely, accurate, and high-quality resolution in alignment with service level expectations.
• Establish clear performance expectations, KPIs, and accountability measures to drive productivity, quality, and customer satisfaction.
• Foster a customer-first culture focused on responsiveness, ownership, and continuous improvement.
• Hire, train, and evaluate staff to ensure strong performance and career development.

Process Improvement & Customer Experience

• Analyze ticket trends and root causes to identify systemic issues and implement scalable process improvements.
• Partner with cross-functional teams to resolve recurring vendor and internal customer concerns.
• Develop and maintain standard operating procedures, training materials, and knowledge management resources to improve consistency and efficiency.
• Monitor and report on key service metrics (e.g., resolution time, backlog, quality, customer satisfaction) and drive action plans to address gaps.

Accounts Payable Oversight

• Provide oversight of vendor inquiry resolution related to invoice processing, payments, discrepancies, and account status.
• Ensure accurate and timely processing of accounts payable transactions, including full disbursement cycle support.
• Support vendor dispute management and drive timely resolution of debit balances and discrepancies.
• Oversee Vendor Master updates and ensure proper controls and timely processing.
• Partner with accounting, treasury, tax, and IT teams to ensure alignment and issue resolution.

Controls, Compliance & Reporting

• Ensure adherence to company policies, internal controls, and SOX compliance requirements.
• Support audits, regulatory requirements (e.g., 1099 reporting), and other compliance related activities as needed.
• Maintain a strong control environment within vendor support processes, including proper documentation and escalation protocols.

Collaboration & Continuous Improvement

• Act as a liaison between AP, General Accounting, Treasury, IT, Tax, and other departments. Lead or participate in projects related to system enhancements, automation, and process optimization.
• Drive initiatives that improve efficiency, reduce manual effort, and enhance the overall vendor and customer experience

Required Qualifications

• 5 years of large company, high volume Accounts Payable experience
• ERP experience
• 3 years Supervisory experience
• General ledger experience
• Ten Key by touch
• Proficient in Excel
• Must be a team player
• Strong communication, organizational, interpersonal, detail, and analytical skills

Compensation

$90,000 - $95,000