Accounts Payable Manager - Vendor Support

Core-Mark; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group, a nationwide foodservice distributor, is seeking an Accounts Payable Supervisor to lead vendor support, oversee daily ticket queues, and drive process improvements. You will manage staff, set KPIs, and collaborate with cross-functional teams to ensure timely, accurate payments and high customer satisfaction.

The role requires 5 years of large-company AP experience, 3 years of supervisory experience, ERP/SAP familiarity, and strong Excel skills.

Qualifications

• 5 years of large company, high-volume Accounts Payable experience.
• 3 years Supervisory experience.
• General ledger experience.
• Ten Key by touch.
• Proficient in Excel.
• Must be a team player.
• Strong communication, organizational, interpersonal, detail, and analytical skills.

Responsibilities

• Lead, coach, and develop a team of AP Vendor Support associates and team leads.
• Oversee daily ticket queue operations and ensure timely resolution.
• Establish performance expectations, KPIs, and accountability measures.
• Foster a customer-first culture focused on responsiveness and ownership.
• Hire, train, and evaluate staff for strong performance and career development.
• Analyze ticket trends and root causes to identify issues and improvements.
• Develop and maintain SOPs, training materials, and knowledge resources.
• Monitor and report on service metrics (resolution time, backlog, quality, CSAT).
• Provide vendor inquiry resolution oversight for invoice processing and payments.
• Support vendor dispute management and debit balance resolution.
• Oversee Vendor Master updates and controls.
• Collaborate with accounting, treasury, tax, and IT for issue resolution.
• Ensure SOX compliance and auditing readiness.

Skills

Accounts Payable

Supervisory experience

Excel proficiency

Communication skills

Attention to detail

Tools

SAP

ERP experience

Job description

Company Description:

Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Key Responsibilities:

Team Leadership & Operations

• Lead, coach, and develop a team of AP Vendor Support associates and team leads responsible for managing all incoming vendor and internal customer inquiries.
• Oversee daily ticket queue operations, ensuring timely, accurate, and high-quality resolution in alignment with service level expectations.
• Establish clear performance expectations, KPIs, and accountability measures to drive productivity, quality, and customer satisfaction.
• Foster a customer-first culture focused on responsiveness, ownership, and continuous improvement.
• Hire, train, and evaluate staff to ensure strong performance and career development.

Process Improvement & Customer Experience

• Analyze ticket trends and root causes to identify systemic issues and implement scalable process improvements.
• Partner with cross-functional teams to resolve recurring vendor and internal customer concerns.
• Develop and maintain standard operating procedures, training materials, and knowledge management resources to improve consistency and efficiency.
• Monitor and report on key service metrics (e.g., resolution time, backlog, quality, customer satisfaction) and drive action plans to address gaps.

Accounts Payable Oversight

• Provide oversight of vendor inquiry resolution related to invoice processing, payments, discrepancies, and account status.
• Ensure accurate and timely processing of accounts payable transactions, including full disbursement cycle support.
• Support vendor dispute management and drive timely resolution of debit balances and discrepancies.
• Oversee Vendor Master updates and ensure proper controls and timely processing.
• Partner with accounting, treasury, tax, and IT teams to ensure alignment and issue resolution.

Controls, Compliance & Reporting

• Ensure adherence to company policies, internal controls, and SOX compliance requirements.
• Support audits, regulatory requirements (e.g., 1099 reporting), and other compliance related activities as needed.
• Maintain a strong control environment within vendor support processes, including proper documentation and escalation protocols.

Collaboration & Continuous Improvement

• Act as a liaison between AP, General Accounting, Treasury, IT, Tax, and other departments. Lead or participate in projects related to system enhancements, automation, and process optimization.
• Drive initiatives that improve efficiency, reduce manual effort, and enhance the overall vendor and customer experience

Benefits:

Click Here for Benefits Information

Qualifications:

• 5 years of large company, high volume Accounts Payable experience
• ERP experience
• 3 years Supervisory experience
• General ledger experience
• Ten Key by touch
• Proficient in Excel
• Must be a team player
• Strong communication, organizational, interpersonal, detail, and analytical skills

Preferred qualifications:

• SAP experience

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.