Accounts & Customer Service Specialist

TransCore, LP in; Dover (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

TransCore is seeking a Customer Service Representative in Dover, Delaware. Under supervision, you will deliver quality service, open accounts, explain policies, and process payments to ensure accuracy and compliance with standards.

Responsibilities include maintaining accounts, reaching out to customers for information, and generating routine reports. A high school diploma or GED and 0–1 year of related experience are typical requirements for this role at ST Engineering's TransCore division.

Qualifications

• High school diploma or GED is required.
• 0–1 year of related experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information to customers and colleagues.
• Ability to perform cash handling and process payments.

Responsibilities

• Assists customers with account opening.
• Explains terms and procedures related to accounts.
• Processes account payments and cash-out at end of shift.
• Maintains accounts and handles changes or statements requests.
• Contacts customers for additional information.
• Prepares daily activity reports.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

TransCore is seeking a Customer Service Representative in Dover, Delaware. Under supervision, you will deliver quality service, open accounts, explain policies, and process payments to ensure accuracy and compliance with standards.

Responsibilities include maintaining accounts, reaching out to customers for information, and generating routine reports. A high school diploma or GED and 0–1 year of related experience are typical requirements for this role at ST Engineering's TransCore division.