Account Services & Payments Specialist

TransCore

Dover (DE)

On-site

USD 32,000 - 42,000

Full time

5 days ago

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Job summary

TransCore in Dover, Delaware is seeking full-time Customer Service Representatives to join our team. Under supervision, the CSR will open accounts, explain policies, and process payments, ensuring service standards are met. Ideal candidates have a high school diploma or GED and 0–1 year of related experience. Responsibilities include account maintenance, reporting, and assisting customers with inquiries.

Qualifications

High school diploma or GED is required.
Typically requires a minimum of 0 - 1 year of related experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Responsibilities

Assists customers with the account opening process.
Accurately explains the terms/conditions and policies/procedures relating to the account.
Processes account payments, perform cash out process at end of shift.
Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
Performs account maintenance, including account changes, adjustments, and statement requests.
Contacts customers for additional account information.
Assists in problem correspondence as required.
Prepares reports including CSR Daily Activity report and cash out report.