Customer Service Representative

Transcore, LP; Dover (DE); On-site; USD 30,000 - 42,000; Full time

Job summary

TransCore, LP in Dover, Delaware is seeking full-time Customer Service Representatives to join our team. Under the supervision of the Customer Service Supervisor/Lead, you will be responsible for delivering accurate information to customers, opening accounts, and explaining policies and procedures.

You will process payments, perform cash out at end of shift, maintain account information, and prepare daily activity and cash-out reports to support service standards.

Qualifications

• High school diploma or GED required.
• 0–1 year of related experience.
• Ability to open accounts and explain policies.

Responsibilities

• Assist customers with the account opening process.
• Accurately explain terms, conditions and policies relating to the account.
• Process account payments and perform cash out at end of shift.
• Meet or exceed performance goals to ensure high-quality service.
• Maintain accounts, including changes, adjustments, and statements.
• Contact customers for additional account information.
• Assist in problem correspondence as required.
• Prepare CSR Daily Activity report and cash out report.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Education

High school diploma or GED

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking full‑time Customer Service Representatives to join our team in Dover, Delaware.

Summary:

Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Assists customers with the account opening process.
• Accurately explains the terms/conditions and policies/procedures relating to the account.
• Processes account payments, perform cash out process at end of shift
• Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
• Performs account maintenance, including account changes, adjustments, and statement requests.
• Contacts customers for additional account information.
• Assists in problem correspondence as required.
• Prepares reports including CSR Daily Activity report and cash out report.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Education

High school diploma or general education degree (GED) required.

Skill:

Acquires job skills and learns company policies and procedures to complete tasks.

Job Complexity:

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Supervision:

Normally follows established procedures on routine work, requires instructions only on new assignments.

Experience:

Typically requires a minimum of 0 - 1 year of related experience.

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills:

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.