Accounts & Customer Care Specialist

CRST The Transportation Solution, Inc.; Fort Wayne (IN); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings with company match

Paid time off & holidays

Job summary

CRST The Transportation Solution, Inc. is seeking an Account Administrator in Fort Wayne, Indiana, to respond to inquiries, manage customer accounts, and deliver exceptional service across phone, email, and in-person channels.

You will maintain accurate records, communicate effectively, and build positive relationships with customers and carriers. The role emphasizes problem solving, patience, empathy, and the ability to work under pressure while meeting performance expectations.

Qualifications

• Customer service and communication skills are required.
• Strong problem-solving and critical-thinking abilities.
• Good time management and the ability to prioritize tasks.
• Active listening and coordination skills are essential.

Responsibilities

• Enter pickups in BOS, MyAIT, and McLeod systems.
• Track, trace, and provide updates in all relevant systems.
• Coordinate with outside carriers for quotes and proposals.
• Respond to emails in shared inboxes.
• Transfer loads to billing and ensure required PPW for billing.
• Process and approve daily vendor invoices.
• Cover other positions in the department when staff are on PTO.
• Handle customer issues and concerns.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Time management

Active listening

Job description

CRST The Transportation Solution, Inc. is seeking an Account Administrator in Fort Wayne, Indiana, to respond to inquiries, manage customer accounts, and deliver exceptional service across phone, email, and in-person channels.

You will maintain accurate records, communicate effectively, and build positive relationships with customers and carriers. The role emphasizes problem solving, patience, empathy, and the ability to work under pressure while meeting performance expectations.