Accounts & Customer Care Specialist

ScentAir Technologies, LLC; Charlotte (NC); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

Company matched 401k

Hybrid work environment

Office space

Employee community outreach

Job summary

ScentAir Technologies, LLC is seeking a customer care professional in Charlotte, NC to deliver exceptional service across CRM activities, account setup, shipment validation, tracking, and ongoing post‑setup communications.

The role focuses on maintaining relationships with existing customers, handling accounts receivable, contracts, RMAs, and related documentation, and collaborating with other teams to ensure on‑time responses and accurate data throughout the customer lifecycle in a hybrid

Qualifications

• Associate’s Degree or 2+ years of experience in the related field.
• Strong Microsoft Office skills (Excel required) and general computer skills.
• Project and time management skills.
• Interpersonal skills; ability to relate to people at all levels.

Responsibilities

• Engage in communication across CRM, customer touchpoints, phone, email, and ongoing customer communication post-setup and throughout the lifecycle.
• Handle account creation, shipment validations, tracking, and general operations and administrative functions.
• Interact with customers and cross-functional teams to fulfill requests, perform research, and prepare management reports and spreadsheets.
• Perform accounts receivable activities including payment processing, collections, and related inquiries.
• Maintain customer records including scent changes, RMAs, credits, contracts, and shipment-related activities.
• Prepare, distribute, and track forms and documentation for accounts and business needs.
• Monitor accounts from creation through lifecycle, escalate issues as necessary.
• Participate in team meetings to review activities, issues, and procedures.

Skills

Customer service

Account management

Time management

Communication

Problem solving

Salesforce knowledge

Excel

Education

Associate’s Degree

Tools

Salesforce

Excel

Job description

ScentAir Technologies, LLC is seeking a customer care professional in Charlotte, NC to deliver exceptional service across CRM activities, account setup, shipment validation, tracking, and ongoing post‑setup communications.

The role focuses on maintaining relationships with existing customers, handling accounts receivable, contracts, RMAs, and related documentation, and collaborating with other teams to ensure on‑time responses and accurate data throughout the customer lifecycle in a hybrid