Customer Care Specialist - CRM & Onboarding

ScentAir; Charlotte (NC); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life保险

Company matched 401k

Hybrid work environment

Community outreach program

Job summary

ScentAir is seeking a customer care professional to deliver outstanding service across the customer lifecycle in a hybrid Charlotte office. You will manage CRM activities, assist with account setup, tracking, and reporting, and support AR and documentation processes to ensure smooth orders and on-time communications.

The role emphasizes relationship-building with customers and collaboration with cross-functional teams to maintain accurate contracts, invoices, and milestones.

Qualifications

• Associate degree or 2+ years experience in related field.
• Experience managing account relationships.
• Strong Microsoft Office skills (Excel required).
• Project and time management skills.
• Interpersonal skills; good communicates with all levels.

Responsibilities

• Engage in CRM activities and customer touchpoints throughout the lifecycle.
• Interact with staff to facilitate account creation, shipment validations, and tracking.
• Handle customer requests, research, and prepare management reports and spreadsheets.
• Perform accounts receivable activities including payments, collections, and statements inquiries.
• Maintain existing customers, including scent changes, RMAs, contracts, and shipments.
• Prepare, distribute, and track forms and documentation for accounts and orders.
• Monitor accounts from creation through lifecycle and escalate issues as needed.
• Participate in team meetings and share activity information for review.
• Support other departments and build relationships with customers.

Skills

Customer service

Account management

MS Office

Project management

Communication

Education

Associate degree or 2+ years experience

Tools

Salesforce

Excel

Job description

ScentAir is seeking a customer care professional to deliver outstanding service across the customer lifecycle in a hybrid Charlotte office. You will manage CRM activities, assist with account setup, tracking, and reporting, and support AR and documentation processes to ensure smooth orders and on-time communications.

The role emphasizes relationship-building with customers and collaboration with cross-functional teams to maintain accurate contracts, invoices, and milestones.