Client Renewal & Success Specialist

ScentAir Technologies, LLC; Charlotte (NC); Hybrid; USD 54,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Laptop provided

Hybrid role

Monthly bonus

Job summary

ScentAir Technologies, LLC is seeking an Account Services Specialist in Charlotte to manage client relationships, coordinate inbound requests in Salesforce, and drive contract renewals.

You will negotiate terms, upsell services, and ensure prompt responses while maintaining accurate account data. A bachelor’s degree or 3+ years of related experience is expected, with strong communication and teamwork skills.

Qualifications

• Bachelor’s degree or 3+ years of relevant work experience.
• Strong written and verbal communication; bilingual is a plus.
• Proficient with MS Office and Salesforce for daily tasks.
• Excellent interpersonal skills and cross-team collaboration.
• Proactive, self-driven with the ability to work with minimal direction.
• Ability to build collaborative relationships in a fast-paced environment.

Responsibilities

• Retain customers by executing renewal strategies and proactive outreach.
• Evaluate customer needs and negotiate renewals to retain business.
• Provide tailored solutions to ensure high customer satisfaction.
• Resolve issues by aligning features, pricing, and benefits.
• Apply positive sales techniques to maintain or extend contracts.
• Sell upgrades and manage CRM data accuracy in Salesforce.
• Negotiate discounts and bundles per company guidelines.
• Meet or exceed retention goals and track performance metrics.

Skills

Communication skills

Salesforce proficiency

MS Office

Team collaboration

Initiative

Customer relationships

Education

Bachelor’s Degree

Tools

Salesforce

MS Office

Job description

ScentAir Technologies, LLC is seeking an Account Services Specialist in Charlotte to manage client relationships, coordinate inbound requests in Salesforce, and drive contract renewals.

You will negotiate terms, upsell services, and ensure prompt responses while maintaining accurate account data. A bachelor’s degree or 3+ years of related experience is expected, with strong communication and teamwork skills.