Accounts & Billing Support Specialist

PepUp; Onley (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

PepUp is seeking a Customer Service Representative in Virginia to handle inquiries, resolve issues, and maintain customer accounts. You will work directly with customers in person and by phone, processing payments, updating records, and coordinating with other departments to ensure prompt resolution.

The role emphasizes accurate data maintenance, courteous interaction, and multitasking in a small office environment.

Qualifications

• Proven communication and customer service skills.
• - Excellent computer skills.
• - Must be organized and detail oriented.
• - Self-motivated.
• - Able to respond to customers in a polite and friendly manner.
• - Ability to multi-task, prioritize, and manage time effectively.
• - High School degree.
• - Must be flexible with work hours.

Responsibilities

• Assist customers with any questions regarding their accounts both in person and on the telephone.
• - Resolve any complaints by working with other departments to satisfy the customer promptly.
• - Researching any customer problems and performing any adjustments to correct the problem.
• - Receiving payment on accounts in person and by telephone.
• - Reconciliation of customer accounts.
• - Performing any customer account maintenance such as, address changes, budget payment and prebuy plans.
• - Tracking and recording problem calls.
• - Handle mailing daily invoices and the process of month end statements.
• - Assist switchboard/receptionist with answering incoming calls.
• - Contacting customers to update information and look for opportunities to better serve our customer needs.
• - Any general correspondence duties and other job duties assigned by the Customer Service Manager.
• - Monitor the tank gauges.
• - Verify the petty cash.

Skills

Proven communication and customer

Excellent computer skills

Organized and detail oriented

Self-motivated

Polite and friendly communication

Multitask and time management

High School degree

Flexible with work hours

Education

High School degree

Job description

PepUp is seeking a Customer Service Representative in Virginia to handle inquiries, resolve issues, and maintain customer accounts. You will work directly with customers in person and by phone, processing payments, updating records, and coordinating with other departments to ensure prompt resolution.

The role emphasizes accurate data maintenance, courteous interaction, and multitasking in a small office environment.