Patient Billing & Accounts Support Specialist

Bayview Physicians Group; Chesapeake, Northern (VA, KY); Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

On-the-job training

Career development opportunities

Competitive benefits

Job summary

Bayview Physicians Group is seeking a Customer Service Representative – Patient Accounts in Chesapeake, VA to provide friendly, professional billing assistance and handle payment inquiries with care. You’ll join our billing team, answer multi-line calls, update demographics and insurance information, and help resolve account questions with empathy. The role includes on-the-job training, opportunities for growth, and a competitive benefits package for full-time staff.

Qualifications

• Minimum of one year of customer service experience required.
• Call center experience preferred.
• Medical office experience is a plus.

Responsibilities

• Answer incoming multi-line phone calls professionally and courteously.
• Assist patients with billing questions and payment inquiries.
• Process payments securely over the phone.
• Update patient demographics and insurance information.
• Review patient account balances and explain charges.
• Resolve billing concerns with empathy and professionalism.
• Navigate the EHR system accurately and efficiently.
• Maintain patient confidentiality while delivering exceptional customer service.

Skills

Customer service

Communication skills

Call center experience

Empathy

Tools

EHR system

Job description

Bayview Physicians Group is seeking a Customer Service Representative – Patient Accounts in Chesapeake, VA to provide friendly, professional billing assistance and handle payment inquiries with care. You’ll join our billing team, answer multi-line calls, update demographics and insurance information, and help resolve account questions with empathy. The role includes on-the-job training, opportunities for growth, and a competitive benefits package for full-time staff.