Accounting Technician - Utility Billing

City of Fridley; Minneapolis (MN); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Life, medical, and dental insurance

Flexible spending account program

Short- and long-term disability

Eighteen days of annual leave per year

Thirteen paid holidays per year

Employee wellness program

Tuition reimbursement

Public retirement system

Job summary

The City of Fridley is seeking an Accounting Technician – Utility Billing to join its Finance Department. You will manage utility accounts, process monthly bills, handle billing questions, and ensure accurate financial records while delivering excellent customer service.

Ideal candidates have a high school diploma (or equivalent), two years in utility billing, and proficiency in Microsoft Office. A related degree is desirable and local government experience is a plus.

Qualifications

• Requires high school diploma or equivalent.
• Two years of work experience in utility billing or related function.
• Proficient with Microsoft Office Suite.

Responsibilities

• Provides customer service over the telephone, in person, email and written correspondence to identify, report and solve problems related to utility billing.
• Performs and assists with all functions of the utility billing process.
• Sets up new address accounts and maintains customer accounts.
• Performs data entry, consumption analysis and adjustments.
• Processes all aspects of the monthly billing statements.
• Organizes, analyzes and enters meter reading data.

Skills

Customer service

Data entry

Communication skills

Analytical ability

Microsoft Office Suite

Education

High School diploma or equivalent

Two-year degree in business administration, finance or accounting related field

Tools

Microsoft Excel

Accounting software

Job description

POSITION OBJECTIVE

Are you detail-oriented, customer-focused, and ready to make a difference in the community? Join our Finance Department as an Accounting Technician – Utility Billing and play an essential role in keeping our city running smoothly! In this rewarding position, you’ll combine accounting and data analysis skills with customer service to manage utility accounts, process monthly bills, resolve billing questions, and ensure accurate financial records. If you enjoy solving problems, working with numbers, and helping residents, this is your opportunity to put your skills to work in a meaningful municipal career!

Expected Hiring Range

$29.57 - $31.55

Essential Job Functions

• Provides customer service over the telephone, in person, email and written correspondence to identify, report and solve problems related to utility billing.


• Performs and assists with all functions of the utility billing process.


• Sets up new address accounts and maintains customer accounts.


• Performs data entry, consumption analysis and adjustments.


• Processes all aspects of the monthly billing statements.


• Organizes, analyzes and enters meter reading data.


• Processes bank adjustments for returned payments and notifies customers.


• Processes final utility bills and credits refunds on closed accounts.


• Receipts non-utility payments and posts to the accounting system.


• Reviews and approves system activity to ensure reconciliation between utility billing and the financial system.


• Provides assistance in processing the annual delinquent utility account certifications.


• Updates annual utility service rate changes.


• Reviews, analyzes and enters changes to the winter quarter sewer consumption.


• Prepares reports and surveys and special projects.


• Attends meetings and training.


• Performs other duties as assigned or apparent.

Qualifications

Minimum Qualifications

• High School diploma or equivalent


• Two year’s work experience in utility billing or related function;


• Proficient with Microsoft Office Suite.

Desired Qualifications

• Two-year degree in business administration, finance or accounting related field.


• Understanding of accounting process and policies.Previous experience in local government finance.

Knowledge, Skills, And Abilities

• Working knowledge of computers and electronic data processing.


• Working knowledge of modern office practices and procedures.


• Working knowledge of bookkeeping/accounting principles and practices.


• Ability to provide optimal customer service skills.


• Ability to do administrative and accounting work of considerable difficulty, including composing memorandums, tables, spreadsheets, procedures, etc.


• Ability to interpret a variety of instructions furnished in written or oral forms.


• Ability to communicate effectively, orally and in writing.


• Ability to establish and maintain effective working relationships with others.


• Ability to perform typical assignments under moderate supervision within standard operating procedures.


• Ability to perform standard procedures and tasks using basic analytical ability.

EEO/ADAAA

The City of Fridley will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, sex, national origin, marital status, status with regard to public assistance, disability, age, or sexual orientation.

Benefits include a variety of options, paid entirely or in part for the employee by the City, which includes:

• Life, medical, and dental insurance;


• Flexible spending account program


• Short- and long-term disability


• Eighteen (18) days of annual leave per year


• Thirteen (13) paid holidays per year


• Employee wellness program


• Paid Parental Leave


• Tuition reimbursement


• Deferred compensation, Roth and Public Employees Retirement Association


• Employer's share of payments to workers' compensation


• Unemployment compensation