Accounting Technician - Utility Billing

City of Fridley; Fridley (MN); On-site; USD 41,000 - 43,000; Full time

Job summary

The City of Fridley is seeking an Accounting Technician – Utility Billing to manage utility accounts, process monthly bills, and ensure accurate financial records. You will combine accounting and data analysis with customer service to resolve questions and support residents.

This role requires attention to detail and a commitment to community service, with opportunities to improve billing processes and reporting within municipal finance.

Qualifications

• High School diploma or equivalent.
• Two years of work experience in utility billing or related function.
• Proficient with Microsoft Office Suite.

Responsibilities

• Provides customer service over the phone, in person, email and written correspondence for utility billing.
• Performs and assists with all functions of the utility billing process.
• Sets up new address accounts and maintains customer accounts.
• Performs data entry, consumption analysis and adjustments.
• Processes all aspects of the monthly billing statements.
• Organizes, analyzes and enters meter reading data.
• Processes bank adjustments for returned payments and notifies customers.
• Reviews and approves system activity to ensure reconciliation between utility billing and the financial system.
• Provides assistance in processing the annual delinquent utility account certifications.
• Updates annual utility service rate changes.
• Reviews, analyzes and enters changes to the winter quarter sewer consumption.
• Prepares reports and surveys and special projects.
• Attends meetings and training.
• Performs other duties as assigned or apparent.

Education

High School diploma or equivalent

Two-year degree in business administration, finance or accounting related field

Tools

Microsoft Office Suite

Job description

Are you detail-oriented, customer-focused, and ready to make a difference in the community? Join our Finance Department as an Accounting Technician – Utility Billing and play an essential role in keeping our city running smoothly! In this rewarding position, you’ll combine accounting and data analysis skills with customer service to manage utility accounts, process monthly bills, resolve billing questions, and ensure accurate financial records. If you enjoy solving problems, working with numbers, and helping residents, this is your opportunity to put your skills to work in a meaningful municipal career!

Expected Hiring Range: $29.57 - $31.55

1. Provides customer service over the telephone, in person, email and written correspondence to identify, report and solve problems related to utility billing.

2. Performs and assists with all functions of the utility billing process.

a. Sets up new address accounts and maintains customer accounts.

b. Performs data entry, consumption analysis and adjustments.

c. Processes all aspects of the monthly billing statements.

d. Organizes, analyzes and enters meter reading data.

e. Processes bank adjustments for returned payments and notifies customers.

f. Processes final utility bills and credits refunds on closed accounts.

g. Receipts non-utility payments and posts to the accounting system.

h. Reviews and approves system activity to ensure reconciliation between utility billing and the financial system.

i. Provides assistance in processing the annual delinquent utility account certifications.

3. Updates annual utility service rate changes.

4. Reviews, analyzes and enters changes to the winter quarter sewer consumption.

5. Prepares reports and surveys and special projects.

6. Attends meetings and training.

7. Performs other duties as assigned or apparent.

Minimum Qualifications:

• 1. High School diploma or equivalent
• 2. Two year’s work experience in utility billing or related function;
• 3. Proficient with Microsoft Office Suite.

Desired Qualifications:

• 1. Two-year degree in business administration, finance or accounting related field.
• 2. Understanding of accounting process and policies.Previous experience in local government finance.

1. Working knowledge of computers and electronic data processing.
2. Working knowledge of modern office practices and procedures.
3. Working knowledge of bookkeeping/accounting principles and practices.
4. Ability to provide optimal customer service skills.
5. Ability to do administrative and accounting work of considerable difficulty, including composing memorandums, tables, spreadsheets, procedures, etc.
6. Ability to interpret a variety of instructions furnished in written or oral forms.
7. Ability to communicate effectively, orally and in writing.
8. Ability to establish and maintain effective working relationships with others.
9. Ability to perform typical assignments under moderate supervision within standard operating procedures.
10. Ability to perform standard procedures and tasks using basic analytical ability.

EEO/ADAAA

The City of Fridley will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, sex, national origin, marital status, status with regard to public assistance, disability, age, or sexual orientation.