Accounting Support Expert (QBO, Omni) | $34/hr Remote

Crossing Hurdles; United States; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Crossing Hurdles is seeking a dedicated support professional to provide omnichannel chat assistance to SMB owners. The role involves answering complex accounting queries and guiding bookkeeping practices utilizing QuickBooks Online. Candidates must have proven experience in accounting or bookkeeping, alongside strong data analysis skills. The position requires a commitment of 40 hours per week with at least 4 hours overlap with PST. Ideal for individuals with a background in finance and customer support.

Qualifications

• Active user of QuickBooks Online (QBO).
• Proven experience in accounting or bookkeeping.
• Prior experience providing omnichannel chat support.

Responsibilities

• Provide omnichannel chat support to SMB owners.
• Answer general help questions and complex accounting queries.
• Support bookkeeping and financial guidance using QuickBooks Online.

Skills

QuickBooks Online (QBO)

Accounting experience

Omnichannel chat support

Data analysis

Job description

Commitment: 8 weeks, 40 hours/week with minimum 4 hours overlap with PST

Role Responsibilities

• Provide omnichannel chat support to SMB (small and medium-sized business) owners.
• Answer general help questions and complex, data-heavy accounting queries.
• Support bookkeeping and financial guidance using QuickBooks Online (QBO).
• Analyze and interpret financial data to provide accurate and actionable responses.
• Complete PPT-based or structured tasks as assigned.
• Maintain high standards of data privacy, compliance, and client confidentiality

Requirements

• Active user of QuickBooks Online (QBO).
• Proven experience in accounting or bookkeeping.
• Prior experience providing omnichannel chat support.
• Strong understanding of financial concepts and data analysis.
• Ability to handle complex, data-driven accounting questions.
• Experience working with SMB clients is preferred.
• Ability to commit 40 hours/week with at least 4 hours PST overlap.

Good-to-Have Skills

• Prior experience as an SMB business owner with hands-on accounting knowledge.
• Previous engagement as an expert in finance/accounting domain.
• Strong organizational skills and attention to detail.