QBO Accounting Support Expert for SMBs (Omnichannel)

Crossing Hurdles; United States; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Crossing Hurdles is seeking a dedicated support professional to provide omnichannel chat assistance to SMB owners. The role involves answering complex accounting queries and guiding bookkeeping practices utilizing QuickBooks Online. Candidates must have proven experience in accounting or bookkeeping, alongside strong data analysis skills. The position requires a commitment of 40 hours per week with at least 4 hours overlap with PST. Ideal for individuals with a background in finance and customer support.

Qualifications

• Active user of QuickBooks Online (QBO).
• Proven experience in accounting or bookkeeping.
• Prior experience providing omnichannel chat support.

Responsibilities

• Provide omnichannel chat support to SMB owners.
• Answer general help questions and complex accounting queries.
• Support bookkeeping and financial guidance using QuickBooks Online.

Skills

QuickBooks Online (QBO)

Accounting experience

Omnichannel chat support

Data analysis

Job description

Crossing Hurdles is seeking a dedicated support professional to provide omnichannel chat assistance to SMB owners. The role involves answering complex accounting queries and guiding bookkeeping practices utilizing QuickBooks Online. Candidates must have proven experience in accounting or bookkeeping, alongside strong data analysis skills. The position requires a commitment of 40 hours per week with at least 4 hours overlap with PST. Ideal for individuals with a background in finance and customer support.