Accounting - Corporate Billing Representative

Cincinnati Financial; United States; Hybrid; USD 53,010,000 - 55,875,000; Full time

Benefits offered by this job

Hybrid work options

Annual cash bonus

Stock incentives

Job summary

The Cincinnati Insurance Companies is seeking billing representatives in the Corporate Billing department to assist our policyholders, agencies, and associates with commercial lines, excess and surplus, surety bond and management liability direct bill policies.

The pay range is $18.50 - $19.50 hourly with potential bonus and stock incentives depending on performance. Hybrid work options are available, and the role requires strong customer service and accurate documentation.

Qualifications

• High school diploma required.
• Experience in customer service preferred.
• Ability to research and communicate to resolve issues.

Responsibilities

• Answer and return phone calls from agencies, policyholders, and associates promptly and courteously.
• Document all accounts from conversations, emails and actions taken.
• Monitor and respond to emails and voicemails in a timely, professional manner.
• Process daily billing tasks and review accounts for reinstatement.
• Review billing fees and forward payments to accounting.
• Assist with account bill setup and online enrollment.

Skills

Customer service

Phone etiquette

Written communication

Independent worker

Education

High school diploma

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

The Cincinnati Insurance Companies' Corporate Billing department is seeking billing representatives to assist our policyholders, agencies, and associates with questions related to commercial lines, excess and surplus, surety bond and management liability direct bill policies.

The pay range for this position is $18.50 - $19.50 hourly. The starting hourly pay may convert to an increased salary once you meet conditions including training, performance, and time in your role. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• answer and return phone calls from agencies, policyholders, and Cincinnati associates in a timely and courteous manner
• document all accounts with respect to phone conversations, emails and other correspondence or actions taken on an account
• monitor and respond to e-mails and voice mails received in the various corporate billing mailboxes in a timely and professional manner
• process daily billing tasks
• review of accounts requesting reinstatement and forwarding information to underwriting, accounting and Policyholder Services
• review of payments received in billing, documenting accounts and forwarding the payments received to accounting
• review of billing fees including installment fees, late fees, reinstatement fees, and non-sufficient funds fees
• review daily billing reports
• research account under/over payments, stop payments, pending cancellations and billing suspensions
• assist with account bill set up and online enrollment

Be equipped with:

• a passion for success through positive words, actions and behaviors
• the ability to work with difficult or upset customers in a courteous and professional manner
• self-starter who assumes additional tasks and responsibilities without being asked
• the ability to work independently
• clear, concise and accurate written and verbal communication
• willingness to work overtime as needed

qualified candidates are available to work 40 hours a week: multiple shift options with shifts ending at 6pm

Bring experience and education from:

• a high school diploma (required)
• demonstrated success in a customer service role (preferred)
• resolving issues through research and communication (preferred)

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn More