Accounting Clerk

Crowne-Plaza-Hotel; Springfield (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Crowne Plaza Hotel is seeking an experienced Billing Clerk to balance daily direct bill settlements, invoice accounts, and support the accounting team. The role requires strong attention to detail, basic math skills, and the ability to handle guest inquiries with professionalism.

Responsibilities include posting payments, reviewing credit verifications, handling chargebacks, and assisting with month-end inventories.

Qualifications

• Minimum 1 year of related accounting experience; hotel experience preferred.
• Strong numerical and accounting skills with attention to detail.
• Ability to handle guest inquiries with a friendly and positive demeanor.

Responsibilities

• Invoice all direct bill accounts.
• Post payments and balance credit cards.
• Review credit verifications for direct bill accounts.
• Handle customer billing inquiries and provide receipts.
• Research chargebacks and billing disputes.
• Assist with month-end inventories and clerical duties.
• Maintain confidential records and follow company policies.

Skills

Accounts payable

General cashiering

Direct billing

Credit verifications

Microsoft Windows

MS Excel

MS Word

Tools

10-key by touch

Job description

JOB SUMMARYBalance daily settlement, reviewing all direct bill information, answering phones and handling guest problems, and timely invoicing of all direct bill accounts.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.Invoice all direct bill accounts.Posts all miscellaneous paymentsReviews and completes all credit verifications for direct bill accounts.Balance credit cards.Maintains an organized and accurate direct billing file.Handle customer inquiries regarding billing and completes all requests for receipt copies.Research chargebacks, billing disputes, partial payments, etc.Assist with phases of month end inventories.Responsible for clerical functions related to the position.Responsible for check control procedures and guest check audits.Adheres to all Company policies and procedures.Follows safety and security procedures and rules.Knows department fire prevention and emergency procedures.Utilizes protective equipment.Reports unsafe conditions to supervisor.Reports accidents, injuries, near-misses, property damage or loss to supervisor.Provides for a safe work environment by following all safety and security procedures and rules.All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).Assists other Accounting Personnel when need.Perform any related duties as requested by supervisor/manager.KNOWLEDGE, SKILLS & ABILITIESAt least 1 year of related accounting experience with hotel experience preferred.Knowledge of accounting operations to include all aspects such as accounts payable, general cashiering, etc.Basic mathematical skills and ability to operate a 10-key by touch.Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.Ability to access and accurately input information using a moderately complex computer.Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.Hearing and visual ability to observe and detect signs of emergency situations.Considerable knowledge of Microsoft Windows, MS Word, and MS Excel.Ability to communicate effectively, both orally and in writing.Ability to work independently and as part of a team.Ability to maintain moderately complex records and ensure their confidentiality.Ability to work under pressure and to meet deadlines.PHYSICAL DEMANDSLifting up to 20 pounds maximum.Occasional twisting, bending, stooping, reaching, standing, walking,90% sitting and the rest walkingFrequent talking, hearing, seeing and smiling.