Accounting Clerk

Crowne Plaza Springfield - Convention CTR; Springfield (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Crowne Plaza Springfield - Convention CTR is seeking an Accounting Clerk to balance daily settlements, post payments, and handle direct bill accounts for the hotel. The role supports guest relations by resolving billing questions and ensuring timely invoicing.

The position requires basic accounting knowledge, ability to process credit verifications, and proficiency with 10-key input and MS Excel. The hotel operates 24/7, so shifts and hours may vary.

Qualifications

• At least 1 year of related accounting experience with hotel experience preferred.
• Knowledge of accounting operations to include all aspects such as accounts payable, general cashiering, etc.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.

Responsibilities

• Invoice all direct bill accounts.
• Posts all miscellaneous payments
• Reviews and completes all credit verifications for direct bill accounts.
• Balance credit cards.
• Maintains an organized and accurate direct billing file.
• Handle customer inquiries regarding billing and completes all requests for receipt copies.
• Research chargebacks, billing disputes, partial payments, etc.
• Assist with phases of month end inventories.
• Responsible for clerical functions related to the position.
• Responsible for check control procedures and guest check audits.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Accounting Personnel when need.
• Perform any related duties as requested by supervisor/manager.

Skills

Accounting experience

Hotel accounting

MS Excel

10-key by touch

English communication

Customer service

Confidential records

Tools

MS Word

MS Excel

Windows

Job description

JOB SUMMARY

Balance daily settlement, reviewing all direct bill information, answering phones and handling guest problems, and timely invoicing of all direct bill accounts.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

ESSENTIAL JOB FUNCTIONS

• Invoice all direct bill accounts.
• Posts all miscellaneous payments
• Reviews and completes all credit verifications for direct bill accounts.
• Balance credit cards.
• Maintains an organized and accurate direct billing file.
• Handle customer inquiries regarding billing and completes all requests for receipt copies.
• Research chargebacks, billing disputes, partial payments, etc.
• Assist with phases of month end inventories.
• Responsible for clerical functions related to the position.
• Responsible for check control procedures and guest check audits.
• Adheres to all Company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Accounting Personnel when need.
• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

• At least 1 year of related accounting experience with hotel experience preferred.
• Knowledge of accounting operations to include all aspects such as accounts payable, general cashiering, etc.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to access and accurately input information using a moderately complex computer.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Considerable knowledge of Microsoft Windows, MS Word, and MS Excel.
• Ability to communicate effectively, both orally and in writing.
• Ability to work independently and as part of a team.
• Ability to maintain moderately complex records and ensure their confidentiality.
• Ability to work under pressure and to meet deadlines.

PHYSICAL DEMANDS

• Lifting up to 20 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking,
• 90% sitting and the rest walking
• Frequent talking, hearing, seeing and smiling.

Qualifications

Source: Driftwood Hospitality