Account Support Specialist — Freight & Logistics Ops

KCH Transportation; Augusta (GA); On-site; USD 40,000 - 45,000; Full time

Job summary

KCH Transportation is seeking an Account Support Representative to help manage day-to-day operations for assigned accounts within the Enterprise division. Based in Augusta, GA, you will coordinate shipments, maintain data accuracy in the TMS, and support Account Managers with backend tasks.

You will communicate shipment updates to customers, track status, prepare required documentation, and escalate issues as needed to ensure service levels and data integrity across systems.

Qualifications

• High school diploma or GED required.
• Some college or relevant coursework preferred.
• Minimum 1–2 years in logistics, operations, or administrative support roles.

Responsibilities

• Coordinate and confirm pick-up and delivery appointments with carriers, warehouses, and customers.
• Provide proactive shipment tracking and status updates to internal teams and customers.
• Maintain accurate and up-to-date shipment and account data within the TMS.
• Retrieve, organize, and submit required shipping documentation (BOLs, PODs, rate confirmations, invoices, etc.).
• Assist Account Managers with back-end account support, reporting, and operational follow-up.
• Monitor shipments for potential issues and escalate exceptions to the Account Manager as needed.
• Support overall account accuracy, compliance, and service-level expectations.
• Highly organized and detail-oriented; manage competing priorities.

Skills

Detail-oriented

Written and verbal communication

Multitasking

Problem-solving

Teamwork

Dependability

Initiative

Coachable

Education

High school diploma or GED

Some college or coursework

1-2 years logistics/ops/admin experience

Tools

TMS systems

Microsoft Office

Job description

KCH Transportation is seeking an Account Support Representative to help manage day-to-day operations for assigned accounts within the Enterprise division. Based in Augusta, GA, you will coordinate shipments, maintain data accuracy in the TMS, and support Account Managers with backend tasks.

You will communicate shipment updates to customers, track status, prepare required documentation, and escalate issues as needed to ensure service levels and data integrity across systems.