Customer Support Specialist

Kingsgate Logistics, LLC; West Chester (Chester County); On-site; USD 36,000 - 48,000; Full time

Job summary

Kingsgate Logistics, LLC in West Chester, PA is seeking a Customer Support Specialist to coordinate servicing clients, interface with Account Managers, Carrier Sales, and Track and Trace, and support daily operations. This full-time role operates 8 hours per day, Monday through Friday, 8AM-5PM, in-office, with emphasis on data entry and issue resolution to maintain client satisfaction.

The position offers opportunities to grow with the team as you ensure accurate order status and efficient

Qualifications

• Entry-level customer service or data entry experience is preferred.
• Ability to manage high call/email volumes with professional composure.
• Comfort with using portals and systems for order tracking.

Responsibilities

• Coordinate servicing Kingsgate Logistics’ clients by scheduling pickups and deliveries.
• Enter data and use portals for arranging shipments.
• Handle a high volume of calls and emails from customers and vendors.
• Develop close relationships with customers and vendors.
• Assist in resolving issues for customers and vendors.
• Contribute to business goals by taking ownership of new requests and adding value.
• Protect confidential pricing, promotions, purchase orders, and credit limits.
• Support systems data entry and routing/dispatching/traffic coordination.
• Keep knowledge up-to-date by engaging in educational opportunities.

Job description

West Chester, United States | Posted on 07/20/2026

Customer Support Specialists coordinate servicing Kingsgate Logistics’ clients while interfacing with Account Managers, Carrier Sales, and Track and Trace. This position is responsible for assisting our account managers in customer activities. This is a full-time position, 8 hours each day, Monday thru Friday from 8AM-5PM. The employee must maintain regular attendance, in office, at work to communicate and interact with customers and coworkers while contributing to general business operations.

Requirements

• Coordinates servicing Kingsgate Logistics’ clients by scheduling pickups/deliveries, communications of various nature regarding status of orders.
  
• Data entry, usage of various technologies such as AI or outside customer/vendor portals for arranging shipments.
  
• Handles a high volume of calls/emails from our customer/vendors.
  
• Creates a close relationship with our customer/vendors.
  
• Help to resolve issues for customer/vendors.
  
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  
• Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
  
• Ensures proper data entry and systems management to support to the various systems (order entry, routing & dispatching, and/or traffic coordination).
  
• Updates job knowledge by participating in educational opportunities.