Account Support Specialist – Fast-Paced Call Center

Worth Finance Corp.; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Coverage

Dental Coverage

Vision Coverage

401(k)

Paid Time Off

Holiday Pay

Job summary

Worth Finance Corporation is seeking an Account Representative to join an on-site Call Center in San Antonio, TX. You will assist customers, manage accounts, and guide borrowers through their loan process with professional service.

The role emphasizes accurate record-keeping, timely responses, and collaboration with regional teams to ensure complete customer files. A high school diploma and at least 1 year in customer service are required.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Must maintain reliable attendance and punctuality.
• Strong verbal communication skills and the ability to provide excellent service over the phone.
• Ability to work both independently and collaboratively within a team.
• Attention to detail with handling customer information.
• Ability to multitask effectively and perform well in a fast-paced environment.
• Bi-lingual in Spanish is a plus.

Responsibilities

• Manage customer accounts by creating, updating, and maintaining accurate records and transaction histories.
• Handle inquiries related to account balances, payments, loan status, and account concerns with professionalism.
• Work with customers to collect past due balances.
• Identify and present loan options based on customer eligibility and account history.
• Gather information from new clients and complete electronic documentation to open new accounts.
• Work toward monthly performance goals, including collections, outbound, and inbound calls.
• Deliver a great customer service experience.
• Collaborate with regional team members to ensure completeness of customer files.

Skills

Customer service experience

Verbal communication

Team collaboration

Multitasking

Attention to detail

Punctuality

Bilingual Spanish (nice to have)

Education

High school diploma or equivalent

Job description

Worth Finance Corporation is seeking an Account Representative to join an on-site Call Center in San Antonio, TX. You will assist customers, manage accounts, and guide borrowers through their loan process with professional service.

The role emphasizes accurate record-keeping, timely responses, and collaboration with regional teams to ensure complete customer files. A high school diploma and at least 1 year in customer service are required.