Account Representative

Worth Finance Corp.; San Antonio (TX); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Coverage

Dental Coverage

Vision Coverage

401(k)

Paid Time Off

Holiday Pay

Descripción de la vacante

Worth Finance Corporation is seeking an Account Representative to join an on-site Call Center in San Antonio, TX. You will assist customers, manage accounts, and guide borrowers through their loan process with professional service.

The role emphasizes accurate record-keeping, timely responses, and collaboration with regional teams to ensure complete customer files. A high school diploma and at least 1 year in customer service are required.

Formación

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Must maintain reliable attendance and punctuality.
• Strong verbal communication skills and the ability to provide excellent service over the phone.
• Ability to work both independently and collaboratively within a team.
• Attention to detail with handling customer information.
• Ability to multitask effectively and perform well in a fast-paced environment.
• Bi-lingual in Spanish is a plus.

Responsabilidades

• Manage customer accounts by creating, updating, and maintaining accurate records and transaction histories.
• Handle inquiries related to account balances, payments, loan status, and account concerns with professionalism.
• Work with customers to collect past due balances.
• Identify and present loan options based on customer eligibility and account history.
• Gather information from new clients and complete electronic documentation to open new accounts.
• Work toward monthly performance goals, including collections, outbound, and inbound calls.
• Deliver a great customer service experience.
• Collaborate with regional team members to ensure completeness of customer files.

Conocimientos

Customer service experience

Verbal communication

Team collaboration

Multitasking

Attention to detail

Punctuality

Bilingual Spanish (nice to have)

Educación

High school diploma or equivalent

Descripción del empleo

Worth Finance Corporation is excited to welcome a dedicated Account Representative to our dynamic on-site Call Center team in San Antonio, TX. In this role, you will be the friendly and knowledgeable voice that assists our customers, providing support and guidance with clarity and professionalism. You will handle account inquiries and help customers navigate their loan with ease. If you thrive in a fast-paced, team-oriented environment, join Worth Finance Corporation and be part of a team committed to creating great experiences for our customers every day.

Responsibilities

• Manage customer accounts by creating, updating, and maintaining accurate records and transaction histories.
• Handle inquiries related to account balances, payments, loan status, and account concerns with professionalism.
• Work with customers to collect past due balances.
• Identify and present loan options based on customer eligibility and account history.
• Gather information from new clients and complete electronic documentation to open new accounts.
• Work toward monthly performance goals, including collections, outbound, and inbound calls.
• Deliver a great customer service experience.
• Collaborate with regional team members to ensure completeness of customer files.

Compensation

• Pay range: $18-$20

• High school diploma or equivalent
• At least 1 year of customer service experience
• Must maintain reliable attendance and punctuality
• Strong verbal communication skills and the ability to provide excellent service over the phone
• Ability to work both independently and collaboratively within a team
• Attention to detail with handling customer information
• Ability to multitask effectively and perform well in a fast-paced environment
• Bi-lingual in Spanish is a plus

• Health Coverage
• Dental Coverage
• Vision Coverage
• 401(k)
• Paid Time Off
• Holiday Pay