Account Manager - Downstream Chemicals

Baker Hughes Company; Sugar Land (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Baker Hughes is seeking an Account Manager - Downstream Chemicals in Houston, TX to build long-term strategic relationships, coordinate technical and commercial activities, and deliver value-driven solutions that support refinery customers and business growth.

You will work with cross-functional teams, understand customer objectives, drive opportunities, and lead business reviews while upholding the company's standards for compliance and operational excellence.

Qualifications

• Bachelor's degree or higher from an accredited university.
• Experience in Sales, Account Management, Customer Success, Business Development, or related commercial role.
• Demonstrated ability to build and manage strategic customer relationships.
• Strong communication and interpersonal skills with the ability to build trust with customers and colleagues.
• Experience supporting technical sales activities and customer-focused solutions.
• Strong presentation and stakeholder management capabilities.

Responsibilities

• Building and maintaining long-term strategic relationships with customers through effective account management.
• Understanding customer business objectives, operational requirements, and growth opportunities to identify potential sales opportunities.
• Developing trusted partnerships with key customer stakeholders and serving as a primary point of contact.
• Identifying, coordinating, and collaborating with internal teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Supporting the development and execution of account growth strategies to achieve business objectives.
• Managing the day-to-day operations of existing refinery chemical process business activities within assigned customer accounts.
• Working closely with technicians, account representatives, and operational teams to ensure customer requirements are met.
• Developing, delivering, and leading business reviews, technical presentations, and commercial discussions with customers and internal stakeholders.
• Communicating customer needs and market insights to help drive continuous improvement and business growth.
• Monitoring account performance and identifying opportunities to improve customer satisfaction and operational effectiveness.
• Supporting commercial activities, opportunity development, and account planning efforts.
• Ensuring effective communication and collaboration between customers and internal teams.
• Following established Sales and Service Standards to ensure compliance and consistent service delivery.
• Maintaining accurate account information, activity documentation, and customer engagement records.
• Promoting a customer-focused culture while supporting business goals and operational excellence.

Skills

Account management

Sales experience

Customer success

Relationship building

Communication skills

Presentation skills

Education

Bachelor's degree

Tools

CRM systems

Job description

Account Manager - Downstream Chemicals

Are you passionate about building strategic customer relationships and delivering value-driven solutions that support business growth? Do you enjoy collaborating with customers and cross-functional teams to identify opportunities, drive innovation, and enhance customer success? Partnering with the Best As a Account Manager - Downstream Chemicals - Houston, TX you will be responsible for managing customer relationships, supporting account growth, and delivering solutions that create value for customers and the business. You will work closely with customers, technical experts, account representatives, and internal stakeholders to understand business requirements, identify opportunities, and ensure the successful execution of commercial and technical initiatives.

Fueling Your Passion

As an Account Manager - Downstream Chemicals - Houston, TX, you will leverage your sales, account management, and relationship-building expertise to support customer success and business performance. You will manage customer accounts, coordinate technical and commercial activities, and collaborate across teams to deliver innovative solutions that strengthen customer partnerships and drive sustainable growth.

As a Account Manager - Downstream Chemicals - Houston, TX, you will be responsible for:

• Building and maintaining long-term strategic relationships with customers through effective account management.
• Understanding customer business objectives, operational requirements, and growth opportunities to identify potential sales opportunities.
• Developing trusted partnerships with key customer stakeholders and serving as a primary point of contact.
• Identifying, coordinating, and collaborating with internal teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Supporting the development and execution of account growth strategies to achieve business objectives.
• Managing the day-to-day operations of existing refinery chemical process business activities within assigned customer accounts.
• Working closely with technicians, account representatives, and operational teams to ensure customer requirements are met.
• Developing, delivering, and leading business reviews, technical presentations, and commercial discussions with customers and internal stakeholders.
• Communicating customer needs and market insights to help drive continuous improvement and business growth.
• Monitoring account performance and identifying opportunities to improve customer satisfaction and operational effectiveness.
• Supporting commercial activities, opportunity development, and account planning efforts.
• Ensuring effective communication and collaboration between customers and internal teams.
• Following established Sales and Service Standards to ensure compliance and consistent service delivery.
• Maintaining accurate account information, activity documentation, and customer engagement records.
• Promoting a customer-focused culture while supporting business goals and operational excellence.

To be successful in this role, you will:

• Have a Bachelor's degree from an accredited university or college.
• Have experience in Sales, Account Management, Customer Success, Business Development, or a related commercial role.
• Demonstrate experience building and managing strategic customer relationships.
• Possess strong communication and interpersonal skills with the ability to build trust and credibility with customers and colleagues.
• Have experience supporting technical sales activities and customer-focused solutions.
• Demonstrate strong presentation and stakeholder management capabilities.
• Possess the ability to identify customer needs and translate them into business opportunities.
• Have strong organizational and project coordination skills.
• Demonstrate strong analytical and problem-solving capabilities.
• Have the ability to collaborate effectively across multiple functions and organizational levels.
• Demonstrate the ability to manage multiple priorities while maintaining a high level of customer service.
• Possess a customer-focused mindset with a commitment to delivering value and business results.
• Have experience working in industrial, manufacturing, chemical processing, or related business environments.
• Demonstrate a commitment to operational excellence, compliance, and continuous improvement.

Work in a Way That Works for You

This role may require customer visits, participation in business reviews, technical discussions, account planning activities, and collaboration with cross-functional teams to support customer success and business growth objectives.

Shift: Monday - Friday | 8:00 AM – 5:00 PM

Work Location: 100% Onsite | Houston, TX

Working with Us

Our people are at the heart of our success. We foster a collaborative, inclusive, and performance-driven environment where innovation, teamwork, customer focus, professional development, and continuous improvement are encouraged and rewarded.

Working for You

We offer a comprehensive compensation and benefits package designed to support your professional growth and well-being, which may include:

• Career development and training opportunities
• Medical and wellness benefits
• Financial and retirement programs
• Additional voluntary benefits

This position requires valid work authorization in the country of employment.

The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k).

You will have a choice of coverage options that best suit your needs.

Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Sales Specialist - Sales Enabler

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.